Iain Wickerson has over 15 years of experience in retail management, specializing in dairy products. He has a proven track record of increasing sales and achieving profitability goals at multiple store locations. Wickerson is skilled in all aspects of store operations including hiring, training, inventory management, and customer service. He has received recognition and awards for his leadership and contributions to operational excellence.

1. Iain Wickerson
2065 North Kedzie Ave #221 - Chicago, IL 60647
Primary Phone (612) 247-1185
Email: iain.wickerson@gmail.com
CORE COMPETENCIES
Organization - Team Leadership - Operational Planning - Training and Development
Microsoft Office Suite - Customer Relations - Community Onboarding/Education - Candidate Assessment
PROFESSIONAL EXPERIENCE
Oberweis Dairy - Chicago, IL and Suburbs July 2009-Present
Store Manager
 Hire, train, lead, coach and motivate a staff of 12 to 40 employees (number based on seasonality)
according to company guidelines to ensure competency in multiple functions .
 Conduct Outside Sales (B2B Marketing) of the store locally to potential customers.
 Plan, coordinate and produce all in-store and off-site events.
 Meet and exceed Profit & Loss goals, and yearly sales goals.
- Increased Same Store Sales for Wicker Park Store (2011-13): Sales increases of 0.29%, 7.1%, and
14.4% respectively from 2011-2013 versus previous years. Achieved #2 Rank in company outside
sales.
- Increased Same Store Sales for Lakeview Store (2013-14): Sales increases of 14% and 15.3%
respectively from 2013-2014 versus previous years. Achieved #1 Rank in company outside sales.
- Increased Same Store Sales for Lincolnwood Store (2014-16): Sales increase of 5.3% in 2015
despite loss of 2 complete sale days due to power outage.
- Achieved Company profit contribution goals each year at each location.
 Monitor and resolve store inventory levels and issues with distributors.
- Create Inventory Spreadsheets for inventory analysis and ordering projections.
- Develop seasonally adjusted baseline order levels for all SKUs.
- Created projection models for new products being introduced.
- Track waste occurrences in each possible channel (receiving, shrinkage, ineffective ordering).
- Resolve pricing, quality and accuracy of supplies from distributors.
- Maintained outstanding professional knowledge of all products being served.
 Ensure the highest level of customer satisfaction and the resolution of all customer complaints with the
goal of “Making it right” and recapturing the customer’s loyalty and business.
 Maintain store organization.
- Create weekly work schedules and daily taskassignments for all store employees.
- Arrange meetings and schedule all appointments.
- Maintain employee records, track compensation/expenses and disciplinary issues.
- Ensure proper customer billing and routing of received bills.
 Monitor and resolve store inventory levels and issues with distributors.
 Ensure adherence to all company Human Resources policies and specifications.
 Generate all necessary operational and financial reports.
 Candidate Assessment.
- Conduct Phone Screening of applicants for all Non-Officer Dairy Store Positions
- Conduct Job Fairs for all Non-Officer Dairy Store Positions in a variety of locations including high
schools and colleges.

2.  Conduct Operational Audits,Training Assessments,and Administrative Duties for Supervisor on
company operations district wide.
 Plan, coordinate and produce all in-store and off-site catering events.
 Meet and exceed profit and loss goals, yearly sales goals, and customer service goals.
 Create operational excellence that ensures success in a re-creatable format.
- Led company-wide training presentations on multiple operational topics at corporate headquarters.
- Developed training lesson plans that more effectively use existing training tools to complete hourly
employee competency in six shifts rather than ten.
- Conducted mentorship of Peer Managers in collaboration with District Managerin the following
areas: hiring, training, and staff development; scheduling and labor controls; inventory
management and ordering.
- Created Microsoft Excel tools for Labor Control, Inventory Management and Ordering now in use.
- Developed actionable policy recommendations for Company Leadership and Officers regarding
hiring, training, and retention practices, including Employee Compensation, Training Benchmarks,
Training Focuses,and Advancement Standards.
 Led company excellence as a member of the Mission Execution and Customer Satisfaction Team
collaborating with all levels of the company to assess ourlargest obstacles to institutional success and
create actionable process recommendations for overcoming those obstacles.
 Led company change as a member of the Recruitment and Retention Team, a select, multi-district team
that develops recruitment and training tools to increase success rates in recruitment of management
employees while greatly increasing job satisfaction for all employees. Developed policy
recommendations for Company Leadership and Officers in regards to hiring, training and retention
practices for employees.
 Received the Peter J. Oberweis Founder’s Award for Outstanding Teamwork in 2015, the company’s
highest award.
The Grand Ole Creamery - St. Paul, MN/ Minneapolis, MN - 2 Locations May 1998-2009
- General Manager (2004-2009)
 Hired, trained, maintained, and developed a customer service oriented staff of 20 to 100 contractual
employees (number based on seasonality)based around a core team of 4 to 8 permanent employees.
 Maintained and oversawall premium quality ice cream and product production ensuring a dynamic
customer experience that met all health and sanitation standards.
 Monitored and resolved store inventory levels and issues with distributors.
 Maintained close communication both internally and externally with all stakeholders of every aspect of
the operation: storeowners,vendors,wholesale accounts,press,local government, and employees.
 Created company training process and documentation.
- Increased efficiency of employee training, resulting in reduction of training time from three weeks
to four days.
- Created uniform scheduling processes resulting in streamlined labor usage.
- Developed a performance-based codification of promotion levels that incentivized top performers
to grow and weeded out bottomperformers.
 Expanded company sales by developing an aggressive Wholesale and Catering Program.
 Opened Minneapolis location in 2007.
- Hired, trained, and developed new staff.
- Created a new operation with a unique menu and new functional processes.
- Maintained all General Manager duties of both locations.
ADDITIONAL TRAINING AND CERTIFICATIONS
 Bell Achievement Leadership Training
- Achievers I & II

3. - Advanced Communication
- Peak Performance & Complex Lives
- The Leader’s Job
- Leading Change
- Selecting Achievers
- Advanced Team Work
 Franklin Covey’s: The Seven Habits of Highly Effective People Signature Course
EDUCATION
College of St. Scholastica - St. Paul, MN 2006-2009
Graduate Teaching Licensure Program: Communication Arts and Literature
St. Olaf College - Northfield, MN 2000-2004
BA in English, Concentration in Sociology - Africa and the Americas
Minnehaha Academy - Minneapolis, MN 1996-2000
High School Diploma