1. ELLY TOTER STORE
MANAGERKK
Seasoned and results-driven professional, demonstrating expertise and broad ranging experience in directing superior retail
strategies and executing store operation functions which deliver financial growth and sustained brand equity, while
maintaining high standards of customer experience. Effective team builder, exhibiting the ability to motivate diverse groups to
achieve a targeted goal. Outstanding problem solving and active listening skills – able to diffuse difficult customer situations
with tact and ease, achieving winning outcomes for both the customer and company. Commissioned Notary Public in the state
of Florida # FF21454, Expires 8/10/2017.
KEY STRENGTHS & EXPERTISE:
•Direct Sales •Operations Administration •Staff Recruitment & Supervision
•Loss Prevention Activities •Customer Service •Inventory Management
•Merchandising •Payroll Management •Problem Analysis/Resolution
EXPERIENCE & ACHIEVEMENTS
LOWE’S HOME IMPROVEMENT 2004-Present
ASSISTANT STORE MANAGER
2004-Present
ZONE MANAGER
2004-2005
Provide hands-on oversight to the daily operation of a 120,000 square foot retail home improvement store serving over 1,000
customers per day.
•Direct and supervise a staff of 150 in areas including sales, customer service, inventory management, cash office, cashiers,
facility maintenance, delivery, receiving, stocking, RTM, pricing, safety, loss prevention, merchandising and POG resets,
and training.
•Assist store manager with forecasting sales, payroll and implementing strategic plans to increase sales and profits.
•Enhance management/staff team productivity through motivational training and mentoring.
•Professionally handle and resolve problems that affect the store's service, efficiency and productivity.
•Perform weekly and monthly financial reviews.
•Increased revenues and maintained consistent clientele through product knowledge, aggressive floor tactics, and
strategic merchandising.
•Improved operation and efficiency by maintaining store condition, maintenance and appearance.
CVS/PHARMACY (formerly Eckerd Drugs, Inc.) 1986-2005
STORE MANAGER
1995-2005
ASSISTANT MANAGER
1992-1995
SERVICE ASSISTANT MANAGER/ PHARMACY ASSISTANT
1988-1992
CASHIER
1986-1988
Oversaw daily operation of a 12,000 square foot retail Drug store, including pharmacy and photo areas. Maintained full profit
and loss responsibility ensuring competitiveness and profitability.
•Managed a staff of up to 25 in areas of customer service, photo lab, receiving, stocking, pricing, pharmacy, scheduling,
recruitment and training, merchandising, seasonal POG’s, inventory management.
•Closely monitored store profitability, managed payroll, and evaluated operational reports and records to ensure adherence
to Company policies and procedures.
•Initially hired as Cashier and promoted to Service Assistant Manager/ Pharmacy Assistant, Assistant Manager, to
Store Manager in 1995 for excellent performance and contributions to the business.
•Expanded customer base by offering attractive product displays and creating a welcoming atmosphere that increased
the comfort level of patrons.
•Selected to handle training manager duties by a district staff.
•Recognized and selected by other store managers in my district as “Store Manager of the Quarter”.
2511 N Beaumont Avenue  Kissimmee, FL 34741  407.932.4245  kellyt@copper.net

2. EDUCATION
BACHELOR OF SCIENCE DEGREE IN ACCOUNTING
Graduated Cum Laude, GPA: 3.86
Florida Metropolitan University  Apr 1998
2511 N Beaumont Avenue  Kissimmee, FL 34741  407.932.4245  kellyt@copper.net