1. MOHAMMED TAWALBEH
Mobile No : +97339554885 Bahrain
Email Address: m.tawalbeh2011@hotmail.com
Mohamed.tawalbah2015@gmail.com
CAREER OBJECTIVE:
Looking for a along term career with a growing and dynamic company where
I can maximize my knowledge and skills and expertise in my field and be able to gain
more experience and flexibility.
WORK EXPERIENCES:
FAKHRO GROUP-ZEAT ZAYTOON RESTAURANT
Restaurant Manager
Des2013 up to March 2015
AL-FUTTAIM GROUP- IKEA-home furniture(DUBAI,UAE)
Senior Sales Customer Service
April2009 up to june2011
• provide excellent customer service including handling customer complains
• ensures that all stock in the area are organized and in place and with enough
quantity
• merchandising work which includes ordering, meeting with designer to
highlight items to be changed or need to be added or new product and
suggesting how to market one non-sellable item
• informing all staff regarding new sales, marketing promos, new items, sales
target and what the company expects on them
• ensuring that my area meets the company's sales objectives and targets
• ensures enough staff on the area, assist in making work schedules of staffs
• ensures all staff works in line with the company's objectives and goals and
mission vision.
• Responsible in physical inventory of stocks, reporting non-moving stocks,
damaged stocks
• In-charge of incoming deliveries and outgoing stocks(disposal, transfer,
returns); ensuring no loss/surplus on stocks
• Reconciles of inventory with other departments in charge
• Checks inventory periodically to obtain reorder information to replenish stock;
informs designated staff member of needs or places orders with outside sales
representative within established limits.
• Checks inventory listing with actual inventory on shelf and reports
discrepancies to supervisor.
AL SHAYA COMPANY (DUBAI, UAE)
Asistant Store Manager-(Starbucks Café)
AUGST2007-TELL-16DEC2008
• Ensure efficient and profitable operation of Starbucks store.
• Ensures all policies, store operating standards and procedures are
Communicated effectively to partners and consistently followed.
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2. • Maintain quality store operation and prepare daily report, complete
Weekly / monthly store audits.
• Contribute to store goal for increasing sales improving profits.
• Assist store manager with accounting and banking responsibilities.
• Manage and update the office filing system for report and reference.
• Maintaining high standard on company visions and missions.
• In charge of incoming deliveries and outgoing like expired stocks, breakages,
damages, etc.
• Reconciliation of physical inventory
• Stock control and management
• Trains new sales staff in basic operations and procedures.
APPLBEE'S RESTAURANT (DUBAI-UAE)
Front of House Supervisor (Neighborhood Expert- Trainer)
September2004- September2006
• Train all new servers of Applebee’s Restaurant from all over the branches in
the Middle East region.
• Provides congenial atmosphere for customers through attention to detail and
quality service.
• Provides dining service
• Assists in development of menu.
• Responsible in training and developing Applebee’s associates in hospitality
industry
• Take a lead to promote team spirit, cooperation, flexibility and sense of
urgency.
• Managing & supervising the day-to-day operations of the restaurant
purchasing, staff scheduling and orders of supply.
• Managing staff while leading shifts.
• Checking all cashier reports.
• Preparing all the paper works of the restaurant.
• Motivating staff especially in staff courtesy and communication, suggestive
selling, sense of urgency, cleanliness
• Handling complains, & guest feedback
• Stock control and management
• Assist in promotional offers to hit target sales and gain more customers
• Coordinates company activities with subordinates
• Trains new sales staff in basic operations and procedures.
DEAD SEA SPA HOTEL – F & B DEPARTMENT (DEAD SEA JORDAN)
Captain Waiter
March 13, 2001 – September 28, 2003
TRAININGS:
• Sales & Customer Service Al-Futteim.Ikea Concept Training.
• Supervisor Skills Wokshop (Starbucks) 2008.
• Customer Care Training (Starbucks) 2008.
• Shift Supervisor Workshop (Starbucks) 2008.
• Basic Food Hygiene Training 2004.
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3. • Service Expert Training (Applebee’s) 2005.
EDUCATION:
Secondary School Graduate
PERSONAL INFORMATION:
Date of Birth : August 24, 1979
Sex : Male
Nationality : Jordanian
Civil Status : Single
Home Address : Amman, Jordan
LANGUAGES SPOKEN:
Arabic : Mother tongue
English : Very good in reading, writing and speaking
SPECIAL SKILLS:
• Possess Jordanian Driving License – Bahrain Driving License
CHARACTER REFERENCES: Available upon request
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