Mithun Sarkar is currently the Unit Head of Fun Multiplex Pvt. Ltd., where he oversees strategic planning, maintenance, logistics, personnel management, compliance, and daily operations. He previously worked as the Restaurant Manager for McDonald's for 13 years, where he managed day-to-day food and beverage operations, budgets, maintenance, customer service, training, and more. Sarkar has a PGDM in Operations Management and is pursuing his final semester, as well as a BA from Delhi University. He is seeking new managerial opportunities to utilize his experience overseeing teams and resources.

1. Curriculum Vitae
Mithun Sarkar
Email: sarkar.mithun574@gmail.com
Residence: 9-C Pocket F, GTB Enclave, Delhi-110095
Mobile: 9999799874, 9873991770
Career Objective
Manage teams/resources competently to churn out maximum potential output
required for running operations, and help the organization achieve given goals,
effectively and efficiently through my Managerial Capabilities.
Professional Experience
• Currently working as The Unit Head, with
Fun Multiplex Pvt. Ltd. (Fun Cinemas): May 2014 to Till Date
My Job Profile requires to:
 Develop and implement strategic plans, marketing plans, budget,
training and goals to ensure optimum customer satisfaction by means
of high service standards, sales potential and profitability on a regular
basis.
 Manage issues related to Repair & Maintenance of the 30000 sq. ft.
Multiplex area, within the budget allocated.
 Supervise logistics services, and coordinate with vendors for timely
delivery of materials and their payment.
 Analyze the present and future trends, practices and systems of the
Multiplex industry, determining and ensuring execution of competitive
programs.

2.  Administer and direct personnel functions of the entire Multiplex,
including recruitment, hiring, orientation, coaching, counseling,
training, wage and salary administration, labor relations, performance
appraisals and succession planning.
 Responsible for the security and safety of customers and employees and
building, and to ensure emergency procedures are established, well-
publicized, practiced and reinforced.
 Monitor applicable laws and regulations, and ensure a strict
compliance with the same.
 Monitor and maintain daily performance records and analysis of MIS
report across all departments, and report the same to the Regional
Manager - Operations on a daily basis.
 Preserve harmony and best work environment in the multiplex
premises, and constantly provide expertise and guidance to team.
 Implement policies and procedures to enable smooth flow of day-to-
day operations.
 Liasoning with Mall Management/Local administration.
 Keeping up with the Government norms in order to passing
government inspections, and obtain NOC from different government
departments for the Multiplex, bi-annually.
 Conducting refresher courses for teams on Fire Safety & First Aid
training.
 Implementation of systems and maintenance of effective control for all
cash transaction areas -F&B, Ticketing & Tele-sales, and all revenue
points.
 Ensuring speedy resolution of queries/grievances so as to optimize
patron satisfaction levels.
• Earlier worked as Restaurant Manager with
McDonald’s (Connaught Plaza Restaurants Pvt. Ltd): May 2001 to May
2014
There, my job profile demanded:
 Managing day-to-day operations of Food and Beverage outlet.
 Look after the Profit & Loss and Store Operating Income of the restaurant.

3.  Ensuring smooth operations within budgets prescribed by the corporate office.
 To make certain proper maintenance of the outlet site and infrastructure.
 Performing Daily Cash Reconciliation.
 Achieving monthly and quarterly targets.
 Implementing all sales promotion schemes at the outlet.
 Handling Customer grievances and complaints
 Actively gathering customer feedback.
 Ensuring compliance with international quality standards.
 Mentoring team members and continuously giving feedback for
enhanced performance.
 Conducting Training Need Identification for team members, and to work
on their individual development plans throughout the year.
 Scheduling rosters for team members and management staff.
 Maintaining, updating and authorizing monthly payroll advice.
 Conducting periodic store and inventory audits.
 Maintaining employee’s personal files & confidential records.
 Organizing Orientation classes for the new joinees at Training Center
Key Professional Achievements
• Received certificate for Best Customer Service for consecutive 6 months
(October 14 till March 15)
• Employee of the month (July 2001) at McDonald’s
• Received best Management Development Program Award for System
Management Course.
• Successful and smooth opening of Restaurant Regal, Connaught Place and
Dilshad Garden, Delhi.

4. Training Courses Attended
• Diploma in Oil Management, February 2006
• Restaurant Leadership practice, July 2008 (Certificate Course From Sydney,
Australia)
(Note: The above courses were organized by McDonald’s India on the basis of
Performance and experience leading to successive management levels)
• Certificate course in Fire Safety & First Aid Training
Educational Qualification
Post graduation
PGDM in Operations Management - MBA - from Sikkim Manipal
University
Pursuing final Semester (4th
Semester)
Graduation
B.A (Pass), from Kirori Mal College, Delhi University, in the year 2002
Completed Schooling from Raisina Bengali School (Mandir Marg, New Delhi)
High School, Class X: 1997
Senior Secondary, Class XII: 1999
Personal Details
Date of Birth : 13th April 1981.
Languages Known : English, Hindi & Bengali.
Areas of Interest : Driving & Cooking.

5. (Mithun Sarkar)

6. (Mithun Sarkar)