This curriculum vitae summarizes Julie Gan's personal and professional experience. She has over 15 years of experience in sales, marketing, and management roles. Her most recent role was as a BTL Activation Manager at Maestro Swiss Trading, where she managed merchandisers, promoters, and van sampling activities. She has strong leadership, communication, and problem-solving skills from managing multiple teams and outlets throughout her career.

1. CURRICULUM VITAE
PERSONAL PARTICULARS
Name : Julie, Gan Yoke Kee
Gender : Female
Permanent Address : C2-6-10, Casa Suria,
Jalan Kemacahaya, Taman Kemacahaya,
47100 Kajang, Selangor Darul Ehsan.
E-Mail Address : julie_gan1310@hotmail.my
Mobile Phone No. : +6012-9738178
Date of Birth : 27th
September 1984
Citizenship : Malaysian
NRIC No. : 840927-10-5580
Age : 32
Sex : Female
Marital Status : Single
OBJECTIVE STATEMENT
An enthusiastic individual who is reliable, trustworthy, dynamic and resourceful.
Strong leadership skills and communication skills; able to work on own initiative
or as part of a team and can deal with sales and administrative duties
competently.
EDUCATIONAL HIGHLIGHTS
– Higher Secondary/STPM/"A" Level/UEC , Hin Hua High School, Klang
– Pre-U in Humanities and Liberal Arts, New Era College, Kajang
RELEVANT COMPUTER LITERACY & SKILLS
Adequate knowledge in Microsoft Word, Microsoft Excel and Microsoft
PowerPoint.
COMMAND & LANGUAGES
Ability to converse and write well in English, Mandarin, Bahasa Malaysia,
Cantonese and Hokkien.

2. CURRICULUM VITAE
WORKING EXPERIENCES
Maestro Swiss Trading Selangor, Malaysia (from April 2015 untill
current)
Job Title : BTL Activation Manager (Merchandiser ,Promoter ,Van
Sampling Maanger) WM & EM
The below are the lists of jobs/duties I have undertaken throughout my service in
Maestro Swiss Trading,| Selangor, Malaysia:-
– Set up Merchandiser , Promoter, Van Sampling SOP (Standard Operation
Procedure)
– Manage, supervise, train and motivate team to follow SOP and work
efficiently.
– Set up KPI for each team and provide training, guide them to achieve their
KPI to get incentive.
– Work closely with Marketing team to execute promo plan sampling activities
– Setting merchandising guideline with Marketing team with outlets layout &
planogram
– Provide merchandising information and knowledge to Marketing team
– Work closely with Admin and Warehouse to arrange sampling stock delivery
to support promoter sampling and van sampling activities
– Interviewing and hiring suitable candidates
– Rearrange merchandiser itinerary by doing time motion study
– Approve and arrange for van sampling itinerary (including sponsorship)
– Allocate promoters to suitable and potential outlets to do sampling
– Submit each team working result monthly and quarterly summary to CEO &
Head of Department , to monitor effectiveness of sampling activities and
merchandiser performance
Skills Acquired:
Understand merchandiser work function and set up KPI & SOP, leading and
training , follow up on their working result and provide guideline . Handling
promoters and van sampling staff , make sure they follow SOP and carry out

3. CURRICULUM VITAE
sampling activities successful and efficiently.
DKSH Smollan Field Marketing Sdn Bhd | Selangor, Malaysia (from
May 2012 to May 2014 )
Job Title: Assistant Field Manager
The below are the lists of jobs/duties I have undertaken throughout my service in
DKSH Smollan Field Marketing Sdn Bhd | Selangor, Malaysia:-
– Merchandise layout planning
– Manage, supervise, train and motivate merchandising team to carry out their
tasks efficiently.
– Responsible for the whole stock that is present in the store so that the record
of what all things are procured and sold can be kept.
– Responsible for answering all the queries of the customers in order to gain
depth knowledge about the customers in order to gain in depth knowledge
about the customers and their demands.
– Prepare and present proposal to clients (Services provided- merchandising,
auditing, report, SOP)
– Deal with buyers (Store manager) - merchandiser performance, respective
store environment and information
– Work closely with the store's marketing team to ensure that products are
given effective promotional attention.
– Generate flow of communication from corporate office to stores
– Carry out the daily operations to ensure efficiency, effectiveness and
timeliness, consistent with policies and procedures
– Maintain good relations and effective and timely communication with
merchandisers and management. Briefs management on potential areas of
difficulties.
– Responsible for the administration of a specific program, project, service, or
function to include proposal, reports and staffs evaluation.
– Keeps superior apprised of issues and accomplishments, follows up and tracks
work flow and resolves problems relating to procedures and deadlines.
– Assists in training, assigning and checking the work of lower level staff and

4. CURRICULUM VITAE
may be designated as “lead” worker in small to medium unit.
Skills Acquired:
Team Leader - who can efficiently get the work done through his subordinates;
Motivate the juniors s that they work effectively; Supervise the work done by the
merchandisers who work under me
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99 Speedmart Sdn Bhd (from April 2009 to April 2012 )
Job Title: Area Manager
Job Title: Store Manager
The below are the lists of jobs/duties I have undertaken throughout my service in
99 Speedmart Sdn Bhd :-
– The ability to inspire, motivate and lead a team
– A strong commitment to customer service
– Manage a group of stores to meet business goals as well as manage
manpower
– Develop, implement and ensure compliance of operational procedures.
– Analyze operational results, reports and audit procedures to achieve business
goals
– Supervise and motivate store manager to achieve targets
– Strong leadership and interpersonal skills with ability to work with all level
of staff
– Effective communication and problem solving skill
– Completes store operational requirements by scheduling and assigning
employees; following up on work results.
– Maintains store staff by recruiting, selecting, orienting, and training
employees.

5. CURRICULUM VITAE
– Maintains store staff job results by coaching, counseling, and disciplining
employees; planning, monitoring, and appraising job results.
– Studying and analyzing customers trends and preferences, feedback to HQ to
facilitate planning for further improvement.
– Ensures availability of merchandise and maintaining inventories.
– Secures merchandise by implementing security systems and measures.
– Protects employees and customers by providing a safe and clean store
environment.
– Responding to customer complaints and comments.
– Maintains the stability and reputation of the store by complying with legal
requirements.
– Maintains operations by initiating, coordinating, and enforcing program,
operational, and personnel policies and procedures.
Work Description:
After working as Store Manager for 1 year, the management appointed me as
Store Manager cum Branch Trainer. My main job duties remain and the new
task given is to train potential management trainee
to become a capable and independent assistant store manager or store manager.
This is a challenging and interesting task. I've put in lots of effort in this but my
performance could not be seen by the top management. This had disappointed
me. Thus l left for better career advancement opportunities.
I rejoined 99 Speedmart after 3 months I left. This time I took 6 months to be
promoted from a Store Manager to an Area Manager. I have to take care of 15 to
18 outlets operations at this position which is very different with being store
manager who in charge of 1 to 2 outlets.This position carries a wider range of
responsibilities including providing the team with a stimulating and supportive
environment, maintaining and increasing standards of customer service and

6. CURRICULUM VITAE
other areas across the shops, driving team performance and controlling training
and development of the store managers.
My routine works are as follow:
– Visit all the outlets that I in-charge of weekly, checking and ensuring the
store manager run the store by following Standard Operation Procedures
(SOP) of the company, such as the cleanliness of the outlet, inventories
controlling, tidiness of storeroom and etc.
– Evaluate the ability of the respective store managers in handling a store in
different aspects – achievement in sales target, hiring and training of store
staff, compliance with company policies.
– Providing guideline for store managers to ensure the smoothness of the store
operation flow.
– Attend certain stock take of outlets and check with cash handling by store
manager.
– Communicating with other departments like warehouse,internal audit,admin
as well as HR.
– Follow up with outlets issues – breaking or robbery cases. Verifying losses
and investigation on the spot.
Skills Acquired:
Good relationships with customer, Staffing, Good verbal communication skills,
Management Proficiency
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Ogawa Bhd (from January 2003 till December 2008)
Job Title: Senior Retail Team Lead
The below are the lists of jobs/duties I have undertaken throughout my service in
Ogawa:-
– Liaising with customers and provide full product knowledge to walk-in
customers.
– Provide administrative service for the team leader in preparing related
documents.

7. CURRICULUM VITAE
Work Description:
I joined Ogawa as Sales adviser in outlets at 2003 and had been working at this
position for one and a half year. During this period, I've gained the skills of
promoting goods & good communication skills.
After 1 ½ year through achieving the sales target, I was promoted as Junior
Operations Supervisor. I was appointed to lead my own sales team and training
new joined staff. I started to involve in management skills as I need to motivate
my team members and maintain good team work in order to achieve higher
sales target.
I spent another 1 year to reach the position of Senior Operations Supervisor. At
this stage, I also get to touch with recruiting new sales staff, training and
promoting junior sales staff, guiding and helping my team members to be the
leaders of a team
During the years I’ve been working in Ogawa, I have gained experience in
outlets & roadshow in shopping complex, skills in leading teams, motivating
staff as well as junior leaders. The minimum monthly sales of my team is RM
100k, the highest record that I had achieved with my team is RM 380k in a
month. 90% of the roadshow I joined had brought remarkable profit to the
company.
INTERPERSONAL TRAITS AND ATTITUDE
– Excellent cross-cultural communication skills that will ensure harmonious
working relationship with colleagues and superiors.
– Energetic, enthusiasm, motivated and achievement drive.
– Independent, resourceful and self-motivated : adapt quickly to challenges.

8. CURRICULUM VITAE
– Creative in problems solving.
– Strong desire to learn.
– A quick learner: able to easily gain new skills, ask the right questions and
apply knowledge to work effectively.
REFERENCES
a) Mr.Henry Chow
Field Marketing Manager(DKSH Team)
DKSH Smollan Field Marketing Sdn.Bhd
Mobile Phone No: 0123759927
b) James Wong
Head Of Sales
Maestro Swiss Trading
Mobile Phone No : 0129321236