I have worked in a variety of fields in several major companies include Sales Administration of Interior and presided over 40 employees, customer service and service delivery and presided over 20 delegates in addition to the drivers and the coordination of goods and warehouse management, marketing and visual merchandiser over 40 employees and staff training Sales Administration

1. 'Essam' Ahmed Mohammed
Mobile: 01121320839
Email: Bondok_414@yahoo.com
Essam_ismail@yahoo.com
Date of Birth: 27-11-1981
Marital Status : married
Dear Sir/Madam,
After greeting
I here by enclose my resume as a first step in exploring the possibilities of
employment in your esteem organization. I truly believe that the application of mine
creates a positive impact in you that will pave a great privilege in future representing
you.
Summary Biography
I have worked in a variety of fields in several major companies include
Sales Administration of Interior and presided over 40 employees, customer service
and service delivery and presided over 20 delegates in addition to the drivers and the
coordination of goods and warehouse management, marketing and visual
merchandiser over 40 employees and staff training Sales Administration
overview of the companies
land mark group Qatar. Doha
land mark group Dubai
Ra sport Egypt
PERSONAL APPRASIAL
Possess a pleasing personality.
Disciplined and fast learner.
Good communication and interpersonal skill.
Attention to Detail and Quality.
Customer Service Orientation.
Initiative and commitment to organization.
Organising for results.
Team Player.
Trainings:
• Time management training.
• Presentation skills training.
• Customer service training.
• Effective communication training.
• PDP (Personal Developing Program) training.
• Interview Skills

2. • Problem Solving and Decision Making
• visual merchandiser
SEDUCATIONAL QUALIFICATION
Bachelor of commerce, Accounting Department, Cairo University.
Graduation year: 2002
Grade: Good
COMPUTER SKILLS
MS-Word
MS-Excel
MS-Acess
Internet & E-mail
LANGUAGE SKILLS
Arabic and English.
WORK EXPERIENCE
Asst, manager REDTAG concebt in RA sport com, from may.2013
– Present
1. Managing and motivating the team to increase sales and ensure efficiency.
2. Managing stock levels and making key decisions about stock control.
3. Analyzing sales figures and suggesting future sales volumes and product assortment to
maximize profits.
4. Using the RMS to record sales figures and for data analysis and forward planning for target
achievement.
5. Dealing with staffing issues: interviewing potential staff; conducting appraisals and
performance reviews; and providing or organizing training and development of his team.
6. Using the system for issuing weekly and monthly sell-out and sell-thru reports for all store
products.
7. Ensuring standards for quality, customer service and staff image.
8. responding to customer complaints and comments and take proper actions.
9. Suggesting special promotions, displays and events.
10. Talking to colleagues and customers, and identifying or resolving urgent issues.
11. Maintaining awareness of market trends in the fashion retail industry, understanding
forthcoming customer initiatives, and monitoring what local competitors are doing.
12. Dealing with sales, as and when required.
13. Organizing the staff monthly schedule and taking attendance.
14. Preparing the time cards for his/her team to be sent by the end of each month.
15. Reporting, following up on all store maintenance issues that affects the store and Brand.
16. Escalates any problem facing the operations in the outlet to the concerned department
directly.
17. Delegate tasks to the staff to prospect potential candidates.

3. 18. Make sure that the storage room is in perfect condition and well organized.
19. Reporting to: Brand Manager and Shop Manager
Delivry cordinotor-after sale service in el sallab mall( from
DES,2010 till april,2013.
Entering in all customer details/issues correctly to ensure correct documentation
Report comparing issues opened and closed within a set period of time
Reduction of postponements of delivery
Reduction in processing time taken to close customer issues
Scope of the role
A service based role, to ensure all customer concerns/complaints/queries are addressed
efficiently and accurately as directed by the management.
Delivry cordinotor Landmark Group Dubai ( Q home décor) from
Nov,2007 to Oct,2009
Administration & Documentation.
Ensure that all customer issues are being followed up in the allotted time frames promised
Verify that all Customer Service Support are following up on tasks given
Documenting responsible parties for any mishandling of product or improper behavior that
occurs
Monitors and coordinate with Q home décor concept team – store/showroom manager,
area manager and retail team for customer deliveries within the agreed times scales.
Monitors and maintain daily lead time in DMS (Delivery Management System) as per agreed
SLA (Service Level Agreement) during events & non-events.
Monitors & ensure subordinate follows the norms and SOP such as prior intimation to all
valued customers via Bulk SMS scheduled for next day delivery, exit reports are shared daily
to retail store team and transparent information of un-delivered / incomplete deliveries also
shared with the stores and concept manager thru non delivery tracker.
Monitors closing of delivery orders and ensures that inventory is shipped out in ORWMS
(Oracle Warehouse Management System).
Ensure any pending or customer complaints are rescheduled and attended within 24 hrs.

4. Manage the Customer return process effectively and process followed to update the system.
Evaluate monthly performance of delivery crews and identify to reward the best performer of
the month.
Ensure to train and equip the team members with proper training modules designed by the
company.
Tracking of fuel efficiency and vehicle maintenance for smooth distribution.
Tracking movement of vehicles thru GPRS (vehicle tracking system).
Senior sales men in Landmark Group Qatar, Doha (shoe mart) from Feb, 2004 to Aug, 2007
Cheek sizing been done
Cheek price check been done
Price tags along with barcode found on all items
All barcodes/price sticker affixed on standard place
Spot check on security tags
Spot check for any damaged items
Cheek steaming been done
Cheek fashions displayed in style group & by color
Cheek re-ordering been done
All price tags visible to customer
Layout of section in ratio to sales and inventory
Cheek all items in back store displayed
Trial rooms inspected and checked
Sales men RA sport company (Adidas,timberland,levis) from sep.2000 to Jan.2004