1. YR
OBJECTIVE
To persevere with a team that will
allow me to utilize my skills and
absorb all given information to assist
in the prosperity of the company.
SKILLS
Extremely skilled in listening actively
to questions and resolving issues
tactfully and effectively to ensure
customer satisfaction.
EXPERIENCE
SHIFT SUPERVISOR • PANERA BREAD • OCTOBER 2014 - CURRENT
 Greeting and welcoming all guests to the café
 Updating customer orders from start to finish in an accurate and timely manner.
 Assuming ownership over team productivity
 Directing teams of up to 30 sales personnel
 Training associates to excel in product knowledge and upselling
 Manage workflow to meet and exceed quality service goals
 Investigate/resolve customer inquiries and complaints in an empathetic manner
 Maintain up-to-date knowledge of product and service changes
 Control product ordering, pan-up and training matrix
 Experienced in barista, baking and service line production
 Earning a reputation for exceeding service standard goals
CATERING • PANERA BREAD • MARCH 2015 - CURRENT
 Completing and filing catering invoices
 Networking and developing professional client relationships
 Obtaining and maintaining on-time performance
 Baking, packaging and delivering all orders in a timely manner
 Ensuring excellence in the display and presentation of cuisine
 Accommodating all clientele to ensure customer satisfaction
EDUCATION
CURRENT • JUNE 2018 • BROWARD COLLEGE | DAVIE CAMPUS
 Business Major
 Working towards BA
 Proficient in Microsoft Word, Excel and PowerPoint
HIGH SCHOOL DIPLOMA • MAY 2014 • STRANAHAN HIGH SCHOOL
 Medical Magnet Program
 Graduated with a 3.9 GPA
YANET B. ROMERO
YANETROMERO65@GMAIL.COM | (C) 954 918-5620
3601 MONROE ST. APT.301 HOLLYWOOD FL, 33021