1. RESUME’
Jamal Ahmed Abubakar
_____________________________________-____________________________________________
Nationality: Kenyan. Age: 3. Religion: Muslim. Phone: +971503084356/971506520566
Email: jaygalby04@yahoo.com
Objective: Representative in retail sector, acquire solid understanding of customer expectations
throughout my career,effective sales methods, in-store experience and retail market trends. High
energy levels, initiative and confident in achieving outstanding sales results.
Key Skills, Core Competencies and Qualification
- Excellent Communication Skills - Co-operative
- Time Management Skills - Excellent Customer Service
- Highly Organized - Highly Adaptive
- Positive Attitude - Punctuality
- Tolerance.
- Customer service orientation – stress tolerance, patience and integrity.
- Very good command in English, Swahili and Arabic languages (read, written and
spoken).
Professional Experience
Dar Al – Bander Trading Company Ltd. (K.S.A)
BABYSHOP
Store Manager/ Territory Dept. Head
May 2011 – Feb 2013
- Innovate ways for company’s promotions and advertisements..
- Assist and encourage customers in selecting and purchasing required products in a
retail environment.

2. - Addressed customer’s needs – Advise on and help locate appropriate merchandise
through local suppliers as a Territory Department Head of Toys in BABYSHOP.
- Consolidate the stocks throughout the 25 stores within the region to ensure sales
are maximized and targets are reached.
- Answer/address customers’ questions – Provide information concerning
specifications, warranties, financing available, maintenance of merchandise and
delivery options.
- Receive all sorts of payments, orders and invoicing.
- Maintain sales records, review sales prices to meet my given budget
- Ensure the stores and Malls meet the required International Standards of retail
(From the façade to staff discipline.)
- Organize goods exchanges, Repairs or alteration of merchandise.
- Coordinated stock inventories and requisitions of new stock.
Highway Carriers Ltd.
IT Administrator
Jan2010–May 2011
-Manage and maintain the company’s computers and applications
- Do data entries of spares used and fuel consumptions
- Draft quotations to clients and sub-contractors
- Prepare the daily, weekly and monthly fleet costing reports
- Tracking of the company’s fleet via the Internet
- Liaise with the Internet Service Providers to provide relevant solutions to issues
Hyper Panda Supermarkets(K.S.A )
Assistant Manager – Electronics Department
May 2007 – Nov2009
-Display a customer comes first attitude by training and holding partners accountable for
delivering legendary customer service.
-Drive the implementation of company programs by developing action plans and directly
motivating and instructing the store team to implement them to meet operational and
organizational objectives.
-Plan, identify, communicate, and delegate appropriate responsibilities and practices to
store partners to ensure smooth flow of operations.
-Provide coaching and direction to the store team to take action and to achieve
operational goals.
-Constantly review store environment and key business indicators to identify problems,
concerns, and opportunities for improvement to provide coaching and direction to the
store team to achieve operational goals.
-Develop strategic and operational plans for the work group, managing execution, and
measuring results.
-Monitor and manage store staffing levels to ensure partner development and talent
acquisition to achieve and maintain store operational requirements.

3. M.H. AL – Shaya Trading Company Ltd. ( U.A.E )
DEBENHAMS
Sales Associate
April 2003 – December2006
-Be a service representative for the company by establishing rapport with customers and
adhering to specifications and standard procedures
- Ensure the turnovers always reach or exceed the required targets
-Review cases for goodwill consideration and try to keep customers life time owner -
loyalty with the company
-Mediate customer relations between the two when needed (always needed).
-Protect the companies name and image as best as possible when customers call in with
complaints and concerns regarding our product.
- Try to capture "The Voice of the Customer" in order to help the company understand
our customers’ needs and adjust accordingly.
-Answer and resolve customer questions/complaints in a professional, timely, and
accurate manner to ensure customer repurchase intent.
Educational Background
1990 – 1997 Sacred Heart Primary School
Kenya Certificate of Primary Education
1998 – 2001 Sacred Heart High School
Kenya Certificate of Secondary Education
2002 –2003 Mombasa Computer Training College
Certificate in IT and Computer Programming.
REFEREES:
Mrs. Shamim Rustam Mr. JasperFabian
IT Manager Area Manager
Highway Carriers Ltd. Babyshop
MOMBASA K.S.A
+254703566421 +966503682422