1. Laura A Lacey
119 Merion Lane
Reading Pa. 19607
-mail: Laceylaura229@gmail.com
(C) 610-207-0871
Objective
To obtain a management position utilizing my professional skills and experience in the retail industry.
Education
Daniel Boone High School September 1980-June 1986
Randy Rick Beauty Academy September 1987-June 1988
Work Experience
Ulta Beauty
General Manager
November 2015-Present
• all aspects ofa single retail store, inclusive of a salon.
• Operational accountability to achieve sales, service, organization, customer satisfaction and profitability
goals for the store in compliance with company procedures.
• Provide team leadership and ensures staffmaintains store presentation and supports brand consistency.
• Handles store level loss prevention issues.
• Manages employees and reports to District Manager.
• Conduct business analysis that results in the planning and directing the employees meet and exceed
budgeted store and salon sales,expenses, profit and productivity goals in support of district/region.
• Promote and develops Ulta sales and loyalty programs to meet and exceed goals.
• Manage sales floor and drives retail and salon sales by addressing customer concerns,coaching
employees, and mitigating product loss.
• Communicate with employees through daily warm-ups, store, department and individual sales goals.
• Schedules management and retail staff effectively in consideration of store traffic, store Profit and Loss
statement and key store initiatives using an automated scheduling tool.
• Manage and process payroll for the store including accountability for Loss Prevention audit payroll,
Human Resources section and meeting On Target standards.
• Motivates and leads management team to consistently deliver an uplifting experience for the customer.
• Recruits, assesses and hires qualified management team and staff candidates using an on-line application
tool in accordance with company hiring policies and procedures.
• Facilitates the New Hire orientation process and all store internal and external sales and product training
and education,as well as employee learning maps.
• Implements and facilitates key program to effectively train and develop staff in the areas of customer
service, product knowledge, inventory control and merchandising.
• Ensures all company policies standards and procedures are communicated effectively and are
implemented, maintained and followed in a consistent manner.
• Execute full-cycle performance management processorstore management direct report position.
• Effectively communicates strategy and store direction in alignment with company initiatives to all store
employees via appropriate channels.
• Manage Impact Shrink Program.
• Responsible for POS system and all related procedures.
• Conduct open and close procedure.

2. Ulta Beauty
Prestige Manager
March 2011-November 2015
• Provides positive and professional vendorrelationships and coordinates all in-store events in an effort to
partner in growing the top/bottomlines of the ULTA business.
• Effectively manages designated budget to achieve designated sales goals.
• Ensures the sales staff is trained to answer questions regarding price, locations, features, benefits, and
product usage.
• Ensures that all departmental resets,planograms and new product cut-ins are done in a timely fashion.
• Communicates top sellers, inventory levels, inventory issues,product concerns,and guest comments and
feedback to the General Manager.
• Facilitates inventory control and ensures that out of stocks are communicated to the General Manager
with accountability for consistent in-stockposition.
• Communicates through daily huddles,department and individual sales goals and ensures that category
goals are updated via store sales boards.
• Assists with the promotion and development of the Club at Ulta program, as well the salon.
• Driven ability to run successfulevents that have positively effected the business.
Sephora
Color Lead
February 2007- March 2011
• Promote positive and professionalvendor relationships and coordinate all in-store events in an effort to
partner in growing the top/bottomlines of the Sephora business.
• Effectively manage designated budget to achieve designated goals.
• Ensures staff is trained to answer questions regarding price, location, features, benefits and product
usage.
• Ensures that all departmental resets,planograms and new product cut-ins are done in a timely fashion.
• Communicates top sellers, inventory levels, inventory issues,product concerns,guest comments and
feedback to the General Manger.
• Facilitates inventory control and ensures that out of stocks are communicated to the General Manger
with accountability for consistent in-stockpositions.
• Communicates through daily huddles,department and individual sales goals and ensures that category
goals are updated via store sales board.
• Assists with promotion and development of the Beauty Insider card.
Studio Gear Cosmetics
Regional Manager
June2004-July2008
• Hiring,training, and developing 20 makeup artists in 30 Ulta stores for 5 states.
• Maintained travel, expense and artistry budget.
• Tracked and evaluated products sales and goals.
• Coordinated in-store events and promotions.
• Solid sales,customerservice and product education