1. 2 7 1 1 2 B EN I D O R M , M I SSI O N VI EJ O , C A 9 2 6 9 2
C ELL 7 1 4 . 5 9 5 . 8 0 8 9 • E- M A I L J . T I ER N O @ YA H O O . C O M
J E F F TI E R N O
SUMMARY
Twenty-five years of accomplished retail store management experience focused on
excellent customer service, improving associate performance and enhancing store
conditions. Highly organized individual committed to maintaining quality and
cleanliness and implementing company objectives with minimal supervision.
EMPLOYMENT
FRESH AND EASY 2011-2015
Team leader
 Effectively coached/trained all associates on store tasks and procedures working side
by side with a lead by example mentality.
 Extensive experience in customer service ensuring every shopper leaves satisfied with
their visit.
 Gained complete knowledge in all areas of the store such as ordering, merchandising
to schematics, cash handling, training and hiring.
 Successfully handled store operations in the absence of store manager with a focus on
customer perception and conditions.
 Completed all options training to advance to store manager before the unforeseen
future of the company.
ALBERTSONS 1989 - 2010
Assistant / Store Director 2003 - 2010
Grocery Manager 1996 - 2003
Key Manager 1991 - 1996
 Managed total store operations at multiple stores with revenues exceeding $15
million with responsibility for 75-100 employees
 Reduced product shrinkage by as much as 6-7% in multiple departments
 Initiated neighborhood marketing and strategic merchandising while focusing on
in-stock conditions to help increase sales by 2-5% year over year
 Reduced labor costs by $2,000-3,000 per week through reallocating personnel and
implementing scheduling controls without jeopardizing company standards
 Enforced policies to control cash through proper check handling and deposit
procedures to meet or exceed company budgets
 Trained all food-handling associates in proper procedures to achieve passing grades
in all agency food safety inspections
 Executed performance management processes in a timely basis including
appraisals, training, promotions, recognition and disciplinary procedures.
EDUCATION / PROFESSIONAL DEVELOP MENT
Some college coursework – Mt. San Antonio College – Walnut, CA
High School Diploma – Bonita High School – La Verne, CA
The Cornell University Food Industry Management Distance Education Program
Certified Food Safety Handler