1. Matthew Benton Smith
2411Wade HamptonRd.Hillsborough,NC27278 - 919.604.1726 –matthewbenton224@gmail.com
Qualifications
Strong knowledge and experience working with patients and families in any setting – Exemplary interpersonal and
organizational skills – Experience with VIP patients and customers – Team oriented, dedicated, and reliable –
Compassionate and sensitive in difficult situations – Seasoned and effective customer service provider – Proficientin MS
Office (Word, Excel, PowerPoint, Publisher, Etc.)
Experience
Duke Urgent Care at Brier Creek Raleigh, North Carolina
April 2015 - Present
Patient Service Associate
Key Job Duties:
● Greetall patients upon arrival
● Register patients
● Check in/out patients
● Schedule appointments
● Triage phone calls throughoutclinic
● Responsible for coordinating complicated appointment schedules for critically ill patients
● Provide excellentcustomer service
● Train new employees
● Organization of office including ordering supplies and making sure inventory is up to date
Duke Medical Center - Sports Medicine Clinic Durham, North Carolina
Patient Service Associate March 2011 – April 2015
Key Job Duties:
● Work with our Doctors and athletic trainers setting up MRI’s and follow up appointments for the public and for our
student-athletes Trusted by Physician and Athletics Staff to schedule MRIand follow up appointments for student-
athletes with respectto privacy and urgency necessary for such requirements.
● Point ofcontact for coordinating care services for studentathletes
● Helped develop Co-developed and facilitated “Friday Night Injury Clinic” for High School football players who suffer
injuries during their games. Clinic runs from 8pm-12am.
● Developed and implemented waiting time boards, informing patients on their expected waittimes which yielded an
increase in patient satisfaction scores for Sports Medicine Clinic
● Register all patients
● Check in/out all patients
● Provide excellentcustomer service
● Schedule appointments
● Responsible for those patients who are in the pool area Managed safety protocols implemented for patients using
pool area
● Train new employees on work process and clinic flow

2. Matthew Benton Smith
2411Wade HamptonRd.Hillsborough,NC27278 - 919.604.1726 –matthewbenton224@gmail.com
● Cash management
● Organization of office including ordering supplies and making sure inventory is stocked.
Duke Medical Center - Primary Care at Brier Creek Raleigh, North Carolina
Patient Service Associate/Appointments Coordinator September 2010 – March 2011
Key Job Duties:
● Greetall patients upon arrival
● Register patients
● Check in/out patients
● Schedule appointments
● Triage phone calls throughoutclinic
● Responsible for coordinating complicated appointment schedules for critically ill patients
● Provide excellentcustomer service
● Trusted with encounter sheetcoding verification prior to submittal to HIM.
● Cash management
● Cross trained and trusted by clinic managementto substitute for any absentee staff in all clerical positions
● Train new employees on work process and clinic flow
● Responsible for ordering supplies for office
● Track inventory
Education
Greensboro College Greensboro, North Carolina
B.A. in Sociology, Minors in History and Psychology August2005 - December 2008
Activities
After Gateway, INC. Greensboro, North Carolina
Volunteer assisting special needs adults with their daily activities December 2007-May 2009
.
References available upon request