1. Marissa A. Grujic
2660 W. Winnemac Ave.  Chicago, Illinois 60625
Phone: 773-987-1857  E-Mail: marissa.grujic@gmail.com
PROFICIENCY
Accomplished business oriented professional with an extensivebackground in training others, business
administration, and technical support. Proficient in team and projectmanagement with a proven ability to
support business processes and technology schemes. Exceptional leadership, presentation,and communication
skills. Hard-working, detail-attentive, organized,and able to multitask effectively within a fast-paced,demanding
environment.
EXPERIENCE
Athletico Physical and Occupational Therapy Evanston, Illinois (2014-Present)
Assistant Office Coordinator
• Manage every aspectoffront office operations within a top performing, outpatient rehabilitation facility
with ten clinicians.
• Function as the first line ofcommunication to patients and ensurea consistently positivecustomer
experience and act as an expert resource between patients, therapists, insurance companies and
physicians in preventing and resolving billing and insurance related issues.
• Achieves 100%success rate in maintaining zero insurance relatedwrite offs. Accurately coordinatepatient
insurance coverage to ensure proper payment ofphysical and occupational therapy clients.
• Develop efficiency enhancing workflow and process improvements to accommodateincreasing
responsibilities necessitated by staffreductions within a busy physical and occupational therapy facility.
• Management responsibility for all office staffdelivering customer service, administrative support,
scheduling and medical chart maintenance.
• Train a productive medical office team and providepositive and constructive feedback for performance
reviews.
• Coordinate rehabilitation aide shift schedules to ensure adequate coverage at all time while maintaining
an acceptable ancillary staffratio.
• Lead staff meeting and ensure that all employees understand and adhereto new corporate procedure and
compliance regulations.
• Exceededfinancial targets for outstanding performancewith the highest number ofpatientcopayments
capturedin 2014 and 2015.
Banfield Pet Hospital Evanston, Illinois (2008-2014)
Office Manager (2013-2014)
• Coordinate interviewing,hiring and training processes for new clientservicecoordinators and veterinary
technicians, providing mentorship to ensure high performance.
• Obedience Teams, promoting a positive corporate image and continuity ofcare between medical and
grooming/training facilities.
• Administer work schedules for all administrative personnel.
• Perform inventory checks, recording productand medical supply quantities to place accurate orders with
appropriate vendors.
• Delegate tasks and cases to the medical team to facilitate timely and knowledgeable service for clients and
pets.
Serve as Pet Care Assistant, Veterinary Technician and Client ServiceCoordinatoron a regular basis.

2. Pet Care Assistant, Vet Technician, Client ServiceCoordinator (2008-2013)
• Interfaced with clients in person and over the phoneto address concerns, scheduleappointments and
maintain the client records database.
• Generated opening and closing reports on a daily basis to reconcile transactions and document revenue.
• Provided instruction to clients regarding Optimum Wellness Plans focusing on diet, hygiene, vaccination
schedules and physical fitness.
• Dispensed prescription medication in response to client needs, applying cross-selling and up-selling
strategies to market appropriate retail products.
• Escorted pets and clients to examination rooms and ensured compliancewith safety and sanitation
regulationsin all facilities.
• Provided supportto the medical team,performing diagnostic procedures, preparing pets for surgery and
monitoring treatment responseduring hospitalization.
• Administered electronic charting procedures in the Petware EMR system.
• Provided guidance to new veterinary technician personnel.
Prepared laboratory tests for various conditions, including feline leukemia, feline immunodeficiency virus
(FIV) and canine parvovirus.
Temptations Lincolnwood, Illinois (2006-2008)
Sales Associate
● Provided customerservicein person and overthe phone for this purveyorofjewelry and giftware.
● Monitored inventory and facilitated communication with appropriate vendors to place merchandise
orders.
● Balanced cash and credit card transactions, preparing opening and closing reports for review by
management personnel.
Chicago Tennis & Golf Chicago, Illinois (2004-2008)
Apparel manager
● Met client needs, performed inventory checks and prepared merchandise displays for the apparel
departmentand maintained a balanced cash register.
EDUCATION
Northeastern Illinois University Expected Graduation:May 2017
Major:Business Management
Oakton Community College Graduation:May 2009
Associates:Liberal Arts
ADDITIONAL
Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), FOTO, Sharepoint, NextGen, Ultipro,
Petware
Language: Fluent in Spanish