1. Shaunna Smith
949-439-3103 Skaesmith@cox.net
Objective
To obtain a position with an established medical office or facility where my extensive office
managerial skills could be utilized. With my advanced computer experience, succesful customer
service background, excellent organizational skills and high motivation, I believe I would be a
contribution to any office.
Education
Certified Medical Assistant (CMA), #9137-10, July 2010
Medical Assistant (MA), June 17, 2009
Certified in First Aid, AED, & CPR, March 2009 to March 2011
Bloodborne Pathogens Training, #23918, October 2009
Positions
Weinstein and Associates Physical Therapy — Laguna Hills, CA
Office Manager/Medical Assistant – Front & Back office, 12-2010 to Present
Responsible for all insurance verifications and any pre-authorizations for physical therapy and
lymphedema treatments. Prepars all charts for new patients and all documentation into the
EMR system. Answer all incoming calls, emails, and faxes. Set's up all appointment scheduling
for therapists. Processes all incoming, outgoing insurance and patient payments and invoices.
Processes payroll and all supply orders. Assist’s all patients by removing all Electrical Stem Units
and hot / cold packs. Provides all documentation to therapists for all evaluations and anything
else they might need. Also assists the owner in all office procedures and correspondents.
Responsible for all patient relations making sure they all feel special.
We Olive — San Juan Capistrano, CA
Part-Time, Sales Assciate, 09-2015 to Present
Responsible for all customer interaction, sales, stocking and sampling of all gourmet food
products. Pouring of wine in the bar and preparing all food items in the kitchen. Creates
displays for products. Packages and wrapes gift baskets for any occasion.
Advantage Sales and Marketing — Various Locations, CA
Event Specialist & New Hire Trainee (part-time), 06-2010 to 06-2011
Responsible for training all newly hired Event Specialists, ensuring that the employees
understand the importance of sanitation, preparation, and positive attitude towards the
customers. Work directly with the Store Director, as well as the Managers of each department.
Creates, designs, purchases, prepares, and demonstrates all product for the for the days
events, while maintaining a safe and sterile environment. Personally communicates with the
customers in regards to the features and benefits of the products. Following the days events, I
prepare several notifications to the product manufacturer as to the units sold, customer

2. comments, store traffic and photos of displays. This will assist the Product Distributor as to any
changes that would benefit the companies profit forecast.
Diana Nikolaus — Rancho Santa Margarita, CA
Medical Assistant/Home Health Assistant, 08-09 to 05-10
Worked directly with the Patient to assist her in recovery from several knee and Carpal Tunnel
surgeries.
Obtained all prescriptions and dispensed accordingly as per doctors orders. Took vitals to
ensure patient stabilization. Provided all transportation for patient’s appointments, and physical
therapy rehabilitation. Set up patient with complete home safety; bathing, use of facilities,
hygiene, dressing, and in home therapeutic exercises. Promoted independent security by
assisting patient in all aspects of personal finance, online systems, securing healthy nutrition
and preparation of meals.
South County Orthopedic Specialists SCOS — Laguna Niguel, CA
Medical Assistant (temporary), 07-09 to 08-09
Roomed all patients, took chief complaint and made all scans, films, history, physical and charts
readily available for the doctors review. Obtained all insurance pre-authorizations for medical
supplies or tests needed for patients. Prepped all pre-op paperwork for labs, tests, and
clearance from patients PCP. Assisted doctor with injections and minor outpatient surgeries.
Assisted Dr. Moskow in prepping patient on day of surgery. Provided all post-op information and
medications needed for recovery. Removed sutures and/or staples from patient’s post-op.
Answered phones, email, and faxes for doctor.
Huntington Beach Internal Medicine Group, Inc. — Newport Beach, CA
Medical Assistant, 03-09 to 05-09
Worked directly with all doctors on staff. Assisted patients to their rooms, retrieved vital signs,
made all labs and test results available for doctors. Assisted doctor with pap smears, Hemoccult
and physicals. Solely performed EKGs, Pulmonary Function Tests, Spo2 tests, and administered
injections and TB tests. Worked with office E-clinical EMR program. Prepared all specimens and
blood draws to send to the laboratories. Filed, faxed and organization of all prescription refills
for doctors.
Henrys Marketplace — Mission Viejo, Ca
Manager of Foodservice and Bakery Departments, 04-04 to 02-09
Managed daily operations of both the Delicatessen and Bakery Departments. Ensured that all
daily responsibilities were delegated and carried out efficiently, provided superior customer
service and problem resolutions. Effectively supervised 11 employees and coordinated daily
functions. Handled all new hire training, conducted employee performance reviews. Oversaw
and coordinated all catering orders and special promotions including planning, preparation and
merchandising. Carried out monthly inventory management including product orders, shrinkage,
receiving, stocking and invoicing. Submitted daily and weekly sales reports to the corporate
office. Worked with both store and district management teams to effectively increase business
while consistently meeting and surpassing all targeted goals.

3. References
Gina Ross Mary Sondag
Lymphedema Therapist Physical Therapist
(949) 922-7001 (925) 818-6127
mumsrock@cox.net marysondagpt@gmail.com
Professionalism Experience
· BLS and CPR certified card for Healthcare Providers from the
American Heart Association
· Completed Venipuncture card
· Completed Injection card
· Advanced computer experience in Word, Excel, Outlook & Vista
· Extensivecustomer service background
· Superior office organizationalskills
· Highly motivated and professionalindividual
· Extensive Management Background
· Strong ability to multitask and able to work without supervision
· Leadership and Team Building (course)
· Merchandising and Marketing Effectively (course)
· Inventory and Time Management (course)
Community Activities
· County of Orange Medical Van
· County of Orange Register of Voters
· Girl Scouts of America
· Child Help USA
· Moms Club of Orange County
· Circle of Concern
· Laura’s House
· Prudential Real Estate Firm
· Planned Parenthood of America
· Dana Hills Track & Field