1. (931)962-1054•amaster1@bellsouth.net
Annette M. Master
Winchester, TN 37398•(931)962-1054•amaster1@bellsouth.net
Annette M. Master
Objective
To secure a stable position with a company where my work experience
and education may be utilized and to further my abilities for possible
future advancement as well as learn all aspects of the Healthcare Revenue Cycle.
Experience
10-1990 to 1-2013 Southern TN Medical Center Winchester, TN
Cashiering Supervisor
• Oversee the cashier and posting clerk positions ensuring daily incoming mail and over the
counter payments are receipted accurately and timely to the appropriate patient and/or
general ledger accounts. Provided appropriate training and continuing education for both
positions.
• Ensure that the appropriate insurance contractual
adjustments are applied so that patients are balance billed correctly.
• Oversee the petty cash fund to make sure the cashier maintains daily
logs according to the hospital’s policies.
• Research and return any posting discrepancies to the posting clerk/cashier for corrections.
• Work closely with accounting to keep GL accounts in balance and ensuring
daily deposit/cash is correct.
• Making sure that the cashiering policies and
procedures are adhered to and appropriate documentation/back-up is
kept and/or signed for audit purposes.
• Work with insurance companies setting up EFT’s and electronic remittances for quicker
claims processing and cash flow.
• Make sure all cash/adjustments are receipted and posted
by month close.
• Work closely with BOD on special projects or other assignments as requested. Assisted
interim BOD with Bad Debt Projections and end of month reporting. Knowledge of all payer
contracts.
• Work daily reports as assigned and issuing check
requests to accounts payable for payment to department specific

2. (931)962-1054•amaster1@bellsouth.net
Annette M. Master
vendors.
10-1990 to 1-2013 Southern TN Medical Center Winchester, TN
Tenncare Patient Accounts Representative
• Work all Tenncare account including Tenncare Choices SNF claims.
• Following up with the different MCO’s for claims payment and working closely with
ancillary department’s and/or doctors offices to ensure appropriate documentation
is submitted for timely processing of claims.
• Correct any charge discrepancies/combine accounts according to Tenncare rules as
necessary.
• Work remittance advices weekly and appeal any denials with
appropriate documentation to keep write-offs to a minimum.
• Ensure the Tenncare MCO’s are paying according to contract.
• Take care of incoming patient phone calls regarding issues with Tenncare or patient
complaints.
• Knowledge of Tenncare rules as they apply to providers and to the MCO’s.
• Primary and secondary insurance billing. Obtaining authorizations and billing for retro-
eligible members.
• Utilizing MCO websites for eligibility, claim status and claims
Processing/under payment issues.
• Keeping A/R greater than 90 days old to a minimum.
• Processing timely recoupment requests to all Tenncare MCO’s as necessary.
• Attend MCO workshops for continuing education.
• Provided training for incoming staff.
1-2013 to 10-2014 Parallon Nashville, TN
Patient Financial Services Director
● Responsible for daily operations of all Parallon managed facility-based revenue cycle

3. (931)962-1054•amaster1@bellsouth.net
Annette M. Master
functions while serving as the on-site liaison between facility and Parallon Client Relations or
SSC.
● Implementing policies and procedures to guide and support service levels, assess and improve
department performances while ensuring orientation and continuing education of departmental
staff.
● Identify and implement process improvements to lower costs and improve service to
customers.
● Ensuring successful migration between facility and SSC of all Patient Access processes by
way of assisting in gap analysis and resolution while supporting facility financial team through
transitional activities and working diligently with SSC implementation team.
● Oversee facility operations of Patient Access to ensure daily operations are maintained
according to standard.
● Maintain and promote good customer relations with facility management, departments,
physicians and physician office staff.
● Coordinated with facility departments/administration teams to manage key revenue cycle
performance expectations and challenges including: upfront collections protocols, capturing
accurate information, timely registration and patient satisfaction, denial prevention, patient
flow, unbilled and patient concerns.
● Review patient access performance to ensure timeliness, accuracy, compliance and standards
fulfillment as defined in the Service Level Agreements.
● Stayed abreast of regulatory requirements and company compliance policies, processes,
reporting and education programs.
● Oversee management of Patient Access personnel, providing recommendations for hiring,
promotion, salary adjustment and personnel action whenever appropriate.
● Participated in weekly unbilled calls with facility and SSC to identify issues or problem areas
within the billing or departmental functions.
● Maintained and kept monthly appeals/denial log as well as led monthly conference calls
between SSC denials team and facility management/departments to identify issues or problem
areas in order to keep denials at a minimum.
● Responsible for monthly ARMAP reporting to SSC and facility management.
9-2016 to Present Wee Talk Cookeville, TN

4. (931)962-1054•amaster1@bellsouth.net
Annette M. Master
AR/Revenue Cycle Manager
● Assisted with the billing conversion to providers new billing system “Therabill” and worked
all prior unresolved aging AR for payment.
● Responsible for primary and secondary electronic insurance billing including all appropriate
follow up to ensure accounts are paid in a timely manner including all patient due balances.
● Review all credit balances to ensure any refunds due back to insurance companies are
recouped and/or refunded back to patient in a timely manner.
● Responsible for posting all incoming insurance and patient payments in a timely manner and
ensuring all are applied to the appropriate AR at month end.
● Performed complete audit of prior 3 years AR to ensure appropriate billing of insurance and
patient was properly executed recovering additional monies.
Education
9/1980 to 5/1983 Council Rock High School Newtown, PA
 Diploma 1983
References
Christy Horrocks
Winchester, TN
Winchester Surgeons OM
(615)464-7264
Angela Clark
Winchester, TN
Accountant Parallon Physician Services
(931)224-3657
Leon Sellers
Winchester, TN
Retired/GE Biomed Engineering
(931)636-5770
Rene' Canfield
Cookeville, TN
Owner/SLP Wee Talk
(931)261-8007