Penny Kelley is an administrative assistant with over 10 years of experience in fast-paced environments. She provides excellent customer service and has strong organizational, technical, and interpersonal skills. Her experience includes roles as an administrative assistant, patient affairs specialist, medical administrative assistant, utilization review technician, and admission technician. She is proficient in tasks like customer service, accounts, reception duties, and computer operations.

1. Penny Kelley
Administrative Assistant
602 Harpswell Lane | Houston, TX 77073 | (832) 265-2527 | pkelley9999@gmail.com | LinkedIn URL
Qualifications Summary
Administrative assistant professional with 10 plus years experience working in a fast-paced
environment demanding strong organizational, technical, and interpersonal skills. Highly
trustworthy, ethical, and discreet; committed to superior customer service. Confident and
poised in interactions with individuals at all levels. Detail-oriented and resourceful in
completing projects; able to multi-task effectively. Capabilities include:
Customer Service & Relations Accounts Payable/Receivable Telephone Reception
Computer Operations Filing & Data Archiving Typing 75 wpm
Office Equipment Operations Problem Solving Calendar Keeping
Professional Experience
Administrative Assistant, 2007 to 2012 | HPRA | Houston, TX
• Provide administrative and business support in a brand new office to President of company.
• Provided back up assistance to the Vice President in his secretary's absence.
• Planned and managed day to day operations for new radiology group.
• Manage, schedule, co-ordinate office functions and activities for seventeen-person radiology
group.
• Handled all personnel files and personnel inquiries.
• Handled and kept up all doctor's credentialing, licensures, salary management and processes
with the utmost confidentially.
• Processed weekly payroll using QuickBooks.
• Managed the induction of new doctor's and trained new employees on procedures.
• Prepared responses to business letters, contracts and submitted for signatures and approval.
• Opened and distributed incoming regular & electronic mail and other material and co-ordinated
the flow of information internally and with other departments and organizations.
• Maintained calendars for President and Vice President -- planned and scheduled meetings,
teleconferences and travel.
• Started/Overhauled record keeping system from manual to computer-based, creating a user-
friendly and systematic information management system and reducing data-retrieval time.
• Enhanced communication as the liaison between internal and external doctors offices,
fostering a sense of teamwork and collaboration.
• Ordered workplace supplies and maintained records.
• Assisted the Marketing staff with career fairs and other events.
• Communicated effectively with multiple departments to plan meetings and prepare welcome
packages for new doctor's joining the company. Established strong relationships to gain
support and effectively achieve results.
• Recorded and Prepared minutes of meetings.
• Earned excellent marks on performance reviews, with citations for excellence in areas
including work volume, accuracy and quality; ability to learn and master new concepts; positive
work ethic; and commitment to providing unsurpassed service.

2. Sr. Patient Affairs Specialist, 2006 to 2007 | Baylor College of Medicine/Baylor Clinic | Houston, TX
• Conducted patient interviews to elicit necessary information for registration, accurate
prioritization using medical software, and to assist medical professionals in the image process.
• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment,
while preserving strict confidentiality.
• Provided telephone support; investigated and resolved billing problems.
• Responded to patient and insurance company inquiries regarding physician bills; review
patient account information, conduct insurance inquiries; analyze and interpret account data.
• Served as liaison between medical and support staff regarding billing and collection issues and
patients' medical information.
• Researched and reviewed data to ensure accuracy of accounts and balances; perform special
projects and other duties as assigned.
Medical Administrative Assistant, 2001 to 2006 | Harris County Hospital District | Houston, TX
• Communicated effectively with multiple departments to arrange monthly meeting for
administrators and clinical staff.
• Liaise with internal staff at all levels.
• Recorded and Prepared minutes of meetings.
• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment,
while preserving strict confidentiality.
• Handled telephone calls, took accurate messages and routed them accordingly.
• Provided printed schedules for all physicians.
• Assisted Transcription Dept. as needed.
• Drafted letters for physicians and other clinical staff.
• Obtained, verified, and updated patient information.
• Provided historical reference by developing and utilizing filing and retrieval system.
• Prepared agendas, handout material, ordered food for meeting.
• Served and protected the healthcare community by adhering to professional standards,
hospital policies and procedures.
• Maintained professional and technical knowledge by attending educational workshops.
• Ensured operations of equipment by completing preventative maintenance requirements.
Utilization Review Technician,1990 to 2001 | White Dee Run/Camp Recovery Ctr. | Allenwood, PA
• Analyzed patient records to determine legitimacy of admission, and length of stay in health-
care facility to comply with government and insurance company reimbursement policies.
• Compared inpatient medical records to establish criteria and confer with medical and nursing
personnel and other professional staff to determine legitimacy of treatment and length of stay.
• Communicated with 3rd
party payers in order to obtain authorization for treatment care and
length of stay.
• Primary contact person for over 28 Counties in the state of PA.

3. • Assisted with review committees in planning and holding federally mandate quality assurance
reviews.
Admission Technician/Intake,1990 to 2001 | White Dee Run/Camp Recovery Ctr. | Allenwood, PA
• Pre-admitted patients by interviewing patients, entering patient information to pre-admissions
database.
• Worked independently in a high volume, fast-paced environment.
• Provided patients with information by explaining hospital admission policies, room selection as
well as all restrictions, all by phone.
• Gathered insurance information, identify patients pre-admission approvals from third-party
payers; verify approvals; notify accounts department of self-pay admissions.
• Prepared admission folder by gathering admissions paperwork for scheduled patient.
• Greeted and receive patient to be admitted by conducting personal interviews; gather
demographic information; confirm pre-admission information; obtain signatures on legal
consents and insurance forms; receive payments and issue receipts.
• Ensured patients arrival to hospital room/testing area; notified nursing unit of patients arrival.
Education & Training
Medical Terminology, Anatomy and Physiology