1. Kelly R. Hayes
1701 Park Central Apt 1003
McKinney TX 75069
Phone: 469-623-0744
E-mail: blessed1062@gmail.com
OBJECTIVE:
To utilize my knowledge, skills, talents and passion, to obtain a lifelong career with room
for advancements and development.
WORK EXPERIENCE:
3/15 to Current​ Dallas Pain and Spine
Office Manager
● Manage operations of front and back office,
● Manage front and back staff,
● Payroll,
● Accounts receivable/payable,
● End of day balance of monies received,
● Bank deposits,
● Provider credentialing,
● Insurance prior auth,
● Medical records,
● Referrals,
● Call in medications,
● Cover for absent staff in front and back
● Patient care/vital signs/IV Arrange drug rep lunch's
● Patient billing concerns
● Address patient concerns,
● Employee hire and terminate,
● Employee reviews,
● Identifying the training and development needs of staff.
● Implementing company policies and ensuring employee compliance
● Set up outside rep’s for different procedures
● Supplies
● Adhere to HIPPA and OSHA compliance
● Monitor all certifications for equipment
● Recommending changes in office practices and procedures.
● provider credentialing
● responsible for staff training

2. Moved to Texas 9/14
3/12 to 8/14 ​Pediatrix Medical Croup ​Phoenix AZ
Patient Accounts Support Perinatology Billing Department
8/08 to 3/12 ​Avada Hearing Care Center​ Phoenix AZ
Office Manager
3/08 to 8/08 ​Firstat Home Health Services​ Phoenix AZ
Medical Office Coordinator
9/07 to 12/07 ​Surprise Chiropractic ​Surprise AZ
Patient Care Coordinator
7/06 to 9/07 ​SRP Electric Company ​Phoenix AZ
Customer Service Rep.
11/02 to 12/04 ​American Red Cross​ Phoenix AZ
Donor Services Supervisor
07/98 to 11/02 ​Scottsdale Heritage Court​ Scottsdale AZ
CNA
06/95 to 06/98 ​Health One​ - Denver, Colo.
Unit/Front Desk Manager
REFERENCES:
Provided upon request.