Rickie O'Brien has over 15 years of experience in medical and office administration roles. She has worked as a medical assistant, office coordinator, and receptionist for various clinics, hospitals, and companies. Her skills include checking patients in and out, taking vitals, assisting physicians, scheduling appointments and tests, maintaining medical records, and ordering supplies. She is proficient in Microsoft Office, EMR systems like Cerner and Epic, and has strong communication, organizational, and multi-tasking abilities.

1. Rickie Lyn O’Brien
3473 Langford Lane rickieobrien65@gmail.com
Shiloh, IL 62221 317-600-8288
Objective:
To obtain a position within a company where I can utilize the skills that I have developed to meet
the necessary needs of an employer.
Work Experience:
Medical Assistant for Live Light Clinic 2105-2106
● Check patients in and out ● Room patients and take and record vitals; including, blood
pressure, measurements, photos, InBody BMI ● Give patients EEG ● Venipuncture for the
purpose of obtaining lab samples ● Schedule appointments ● Educate patients on company
program and products ● Prep charts for patient visit
Lead Medical Assistant/Office Coordinator for Nephrology & Internal Medicine, IU Methodist
and IU West locations 2011-2015
● Help organize Nephrology’s EMR program ● Room patients, record vitals, assist physicians,
schedule tests and labs, complete physician orders for patients, answer/return patient phone calls
● Travel with physician to remote locations to assist physicians ● Maintain excellent patient
relations and rapport ● Order all medical supplies and office medications (flu vaccination,
pneumonia vaccination and anemia medications) ● Ability to follow instructions and make
decisions without supervision ● Crossed trained in all areas; front desk, scheduling, back office
● Support company goals and other work groups
Receptionist/Human Resources Assistant for Simply Self Storage 2009-2011
● Answer all incoming call in a fast and professional manner ● File and manage all employee
files ● Transfer all past employee files from paper to electronic files ● Assist with employee
discipline actions; verbal to written warnings ● Separate incoming mail and distribute, prepare
all outgoing mail including USPS and FedEx packages
Medical Assistant/Office Coordinator for Nephrology & Internal Medicine, St. Francis
location 2006- 2009
● Supervise and motivate 5+ employees on a daily basis ● Manage Chronic Kidney Disease
Clinic/Anemia Management Clinic at Nephrology’s south office ● Traveled with physicians or
NP’s to dialysis units to assist with weekly rounds

2. Office Manager for OB Companies 2004-2006
● A/P, A/R, HR, Payroll, Deposits, Account Reconciliation ● Effectively developed telephone
communication skills and consistently met quotas ● Maintained all record keeping procedures
without error ● Developed ability to work in a fast paced atmosphere
Cafeteria Manager for Avon Community School Corporation 2002-2004
● Delegated responsibilities to 6+ employees to meet company expectations ● Exercised good
judgment to produce quality work while managing time effectively ● Always exceeded expected
production, while staying at or under budget ● Worked with staff and teachers to incorporate
students monthly life skill into cafeteria setting
Professional Skills:
Medical
● Administer Injections per company protocol ● Administer, read & record TB skin tests ●
Read & record vitals ● Order inpatient and outpatient labs, tests and/or surgeries ● Order and
manage high dollar medical supplies ● Educated in HIPPA Privacy Laws
Office
● Proficient in Microsoft Office ● Knowledge of all office machines ● Professional phone
etiquette ● Professional personality and appearance ● Fast learner, accurate and dependable ●
EMR ● Cerner, Epic – St. Francis and Community, Greenway, Acumen