1. PROFESSIONAL SUMMARY
EDUCATION AND TRAINING
SKILL HIGHLIGHTS
PROFESSIONAL EXPERIENCE
ROBIN LONG55 First Ave, Broadalbin, NY 12025 | H: 5183326694 | C: 5183326694 | bigredbarn123@gmail.com
Driven and compassionate healthcare professional with 20 years hands-on experience in a fast-paced
hospital environment as a preoperative testing coordinator. Accountable and responsible with a
strong focus on patient satisfaction.
Extensive experience managing appointments, scheduling surgeries, analyzing results and assisting
patients in their health care process. Assisting surgeons and associated medical staff with support in
a stressful medical environment.
2002 Bachelor of Science: Biological Science
University at Albany Albany, NY, USA
Coursework in Organic Chemistry, Comparative Anatomy in Chordates
2013 Certification: Medical Coding
Bryant & Stratton Albany, NY, USA
Studied Medical Coding
I have achieved two separate certifications in this field of study with two
nationally recognized organizations, AHIMA as well as AAPC.
Personal and professional
integrity
Financial aptitude
Claims analysis and review
specialist
Effectively influences others
Critical thinking proficiency
In-depth claims knowledge
Relationship and team building
Proven patience and
self-discipline
Certified Medical Coder
12/2015 to Current Medical Claims Representative
Progressive Insurance Company Albany, NY
Managing medical claims for customers while providing excellent customer
service and meeting their needs while they are in the process of recovering
from minor to very sever medical injuries resulting in motor vehicle accidents.
Maintaining a good rapport with attorneys and physicians alike to establish a
medical plan for the patient while keeping a financial strategy in place.
Trained in fraud and the ability to recognize and investigate it.
Maintain complete confidentiality in accordance with organization and legal
requirements on both state and federal levels.
Evaluating patient care and procedural changes for effectiveness.
Successfully assisting customers with 100% satisfaction
Interacting directly with customers, attorneys and physicians to expedite
claims resolution.
Keep abreast of rapidly evolving technology and techniques to reach
customers and drive satisfaction.
Positive customer interactions, resulting in 5/5 positive ratings in all surveys to
date.
09/2012 to 12/2015 Medical Coder
Progressive Insurance Company Albany, NY
Maintained accuracy while evaluating patient charts and coding them
according to the guidelines determined by the State of New York.
Established a healthy balance between speed and quality of work produced.
Became a "go -to" person for team mates and supervisors with medical
questions regarding medical procedures, prescription drugs, durable medical
equipment and interpretation of medical terminology.
Soon was promoted to medical claims representative, where my desire was to
have more responsibility and diversity of task.
04/2009 to 09/2012 Owner/Jewelry Designer

2. Bijoux Designs Gloversville , NY
Owned my own jewelry design business which required advertising, marketing,
accounting and business planning.
Invited to participate in a charity event to provide merchandise and designs to
auction off. Proceeds from this charity were submitted for Chiari I
Malformation education and awareness.
Merchandise and designs were also stocked for sale at a popular boutique in
downtown Saratoga.
07/1994 to 09/2007 Preoperative Testing Coordinator
Nathan Littauer Hospital Gloversville, NY
Administered, directed and coordinated the activities of operating room
procedures while providing support for day-to-day operations of the
department in accordance with set policies and guidelines.
Established and maintained positive relationships with patients, families,
other area health care providers, physicians and community at large. Observed
strict confidentiality and safeguarded all patient-related in
Monitored infection control procedures to ensure facility-wide health andKept
abreast of advances in medicine, computerized diagnostic and treatment
equipment, data processing technology, government regulations, health
insurance changes and financing options. safety. Effectively served as an
advisory resource by providing patient/family experience expertise. formation.