Danielle Dilucca seeks a career in the medical industry utilizing her administrative and secretarial skills. She has over 5 years of experience in reception and customer service roles. Her most recent position was as a receptionist at Zwanger Persiri, where her responsibilities included patient scheduling, insurance verification, supply management, and resolving prescription issues. She aims to pursue advancement opportunities.

1. Danielle Dilucca
375 Kent Ave., Lindenhurst NY 11757 | (631) 365-5077 | ddilucca@yahoo.com
https://www.linkedin.com/in/danielle-dilucca-b11b3a128
Objective: Seeking to utilize my vast administrative and secretarial skills to their fullest extent in order to pursue a
career in the medical industry with an organization that offers a path for advancement and growth.
Zwanger Persiri – Receptionist 07/2014 – Present
• Member of administrative staff responsible for:
• Patient customer service
• Scheduling and confirming patient appointments
• Effectively coordinating patient schedule with clerical personnel, tech assistants, and other technologists
to maintain throughput and achieve productivity goals
• Referring matters outside scope of duties to appropriate staff as necessary and keeping patients and
others informed as needed
• Reviewing insurance and authorization forms and verifying accuracy
• Supplying patients with authorization forms and ensuring that all documentation is returned completed
• Calculating and reconciling patient copays and deductibles daily
• Preparing office and front desk area for next day
• Indicating when a prescription is STAT as well as creating appropriate documentation to address STAT
exam requirements
• Resolving issues regarding patient prescriptions and patient information
• Outlining appointment protocol for patients and preparing CATSCAN contrast drinks if necessary
Cactus Salon and Spa – Assistant 10/2011 – 07/2014
Responsibilities included:
• Answering phones
• Scheduling appointments
• Assisted salon staff with all client services
• Kept supplies orderly and maintained cleanliness of all customer area
Plainview Park – Toll Booth Staff 06/2010 – 10/2011
Responsibilities included:
• Data entry and fund collection for services
• Helped to maintain office
• Answered phones
• Rectified all customer issues and complaints
• Audited receipts and money collected at the end of each day
• Scheduled seasonal staff
Education:
Deer Park HS graduate 2009
Wilson Tech at Western Suffolk BOCES 2010-2012
NY State Cosmetology License with certification