1. ALBERT PASCUAL LUCAS,
1054 Michelangelo Drive, Sunnyvale CA 94087
Home (408) 746-5023, Cell (408) 892-1451
Objective To obtain a challenging position while gaining personal growth and career
advancement
Relevant Experience/
Qualifications
• Stanford Athletics guest services employee: Stanford Stadium, Maples
Pavilion, Schwab Center, Hoover Tower
• Work front desk at medical clinics: check-in patients, process
payments, verify insurance eligibility
• Train clients/patients in proper use of medical equipment
• Coordinate with vendors on orders, shipping, delivery
• Deliver heavy medical equipment and devices to patient homes,
clinics, and hospitals
• Strong organizational skills
• Able to work independently, prioritize work and meet deadlines
• Excellent people skills
• Quick, and willing to learn
• Windows OS, Mac
• MS Office, Outlook, TIMS Database
Work History
Home Health Durable
Medical Equipment
Coordinator
8/2014 - Present
Pathways Home Health and Hospice, Sunnyvale
• Coordinates the delivery of medical equipment ordered for Home
health patients, assuring timely and accurate processing of order.
• Obtains and places Medical equipment orders for Home Health
department.
• Sends weekly updates and reports to each vendor and ensures that all
updates are received weekly for follow up to doctors, clinicians, and
Home health Management.
• Data entry of all Home health orderss to Allscripts and Excel
spreadsheet.
• Communicates insurance and/or other clinical delivery problems to
appropriate clinical staff in a timely manner.
• Problem solves and communicates with physician any delivery
problems involving physician documentation.
• Acts as the primary back up to the Hospice DME coordinator.
• Adheres to all Federal and State regulations, agency policies and
protocols relating to the DME functions.
• Participates as a member of the administrative services support team;
rotates to cover receptionist breaks, lunches and absences; assists with
coverage of other team members’ desks as appropriate with skills and
training; rotates through weekend and holidays staffing as needed
• Performs other duties as may be assigned consistent with skills and
training and goals and mission of Pathways.

2. Regional Coordinator
8/2012 - 8/2014
Guest Services
8/2006 - 3/1/2013
Regional Area
Coordinator
8/2005 - 8/2012
Medical Distributors, San Jose
• Liaison at Advanced Orthopedics for Dr. Christian Foglar
• Greeting patients and assigning them to a procedure room
• Giving patients who are injured or about to have surgery medical
equipment.
• Instructing or giving an in-service on how to use equipment
• Answering phones, monitoring and directing calls, taking messages
and providing information
• Hands-on experience to determine patient's requirements and processes
• Preparing new patient's medical charts with proper information and
official procedures
• Confirm appointments and get referral information
• Verify insurance coverage
• Notify the medical assistant when patient is ready
• Maintain appointment schedule
Stanford University – Athletic Department, Palo Alto
• Assist guest as needed and secure restricted areas as needed during an
event.
• Direct and assist guest to areas of need.
• Scan tickets or verify that tickets are for correct event and venue
• During the event make sure athletes and guests are safe
• Football season work at Chuck Taylor Grove to assist guest
Dynamic Medical Systems, Hayward
• Monitor all activities necessary to provide for the effective daily
Regional Operations providing quality products in the most efficient
and cost effective manner.
• Ensure compliance with Federal, State and local laws and regulations,
(DOT; OSHA; FDA) interpret, review and implement company
policies and procedures in regards to Accrediting Body Standards.
Suggest new policies as appropriate.
• Supervise all current and future regional field staff in regards to
interviewing; hiring; educating employees; planning; assigning and
directing work; appraising performance; rewarding and disciplining
employees; oral and written warnings; addressing complaints and
problems; and primary point of contact for regional clients.
• Delegate and dispatch orders to service technicians
• Oversee regional warehouse functions to include logistics;
shipping/receiving; new office/warehouse set-up; inventory
management; cleaning/storing; and troubleshooting/repairing of
equipment; in servicing of staff.
• Support Account Executives to ensure that out of state accounts (non
CA) are being account managed every three to four months (Sten+Barr
every 6-8 weeks) and that Customer Satisfaction is maintained at the
highest levels.
• Assist other departments and branches as required.

3. • Report to Vice President of Sales and Marketing and CEO
Customer Service
Manager/Account
Manager
8/23/01- 8/05
Apria Healthcare/Medical Home Care Services (MHCS), South San
Francisco
• Facilitate “on-site” relationship of integrated services agreement by
supporting customer service of contracted facilities and medical groups
• Plan and coordinate customer service between referral and the
MHCS/Apria branch customer service team
• Train others in referral process for Hospitals and Medical
Organizations
• Ensure compliance of company standards, guidelines and procedures
• Maintain appropriate documentation of referral activities
• Develop, implement and monitor patient’s concerns, satisfaction and
grievance issues for investigation and resolution
• Monitor inventory par levels of consignment equipment and supplies in
the North Region of the Bay area
• Manage CQI and CSR Team in identification of trends and
implementation of action plan
• Manage a team of customer service representatives and technician
drivers
• Work as a member of the logistics team to ensure that Apria has all the
products it needs for the clients, facilities and for the company;
maintain vehicles
• Audit time cards for payroll for my team to be compensated
Provider Relations
Coordinator
10/00 – 5/01
Great West Life – One Health Plan of California, San Jose
• Implement and manage contracts with individual physicians, medical
groups and pharmacies
• Assist in contract negotiations, provider directory development and
maintenance
• Identify network needs for service area coverage and assist in new
provider recruitment
• Support sales office activities and credentialing staff
• Resolve provider complaints
• Work with benefit payment office to coordinate provider updates and
problem resolution
References Available upon request