1. JENNIFER MILLICAN Resume, Page 1
JENNIFER MILLICAN
1916 Dabney Drive ​∙​Baton Rouge​, ​LA 70816
(225) 572-1924 ​∙​JenniferMillican08@Yahoo.com
A top-performing patient services professional experienced in client care & case management.
Customer service management leveraging relationships to ensure proper customer care.
Experienced in Microsoft Office, charting and providing community resources. Well-versed in
posting proper payments and adjustments, insurance claims and daily deposits. Highly skilled in
customer and patient relations through proven care methodologies.
Customer Service ​•​Needs Assessment ​•​Records ​•​Billing ​• ​Charting ​•
Business Development ​• ​Microsoft Office ​•​Patient Relations ​•​Process Improvement ​•
Reporting ​•​Training / Development ​•​Performance ​•​Payroll ​•​Team Leadership ​•​Policies ​/
Procedures ​•​Insurance ​•​Scheduling ​•​Inventory
PROFESSIONAL EXPERIENCE
BATON ROUGE GENERAL MEDICAL CENTER, ​Baton Rouge, LA 2014 – Present
Baton Rouge medical center is a full-service community hospital with over 500 licensed
beds between 2 campuses. The General is an acute care, not-for-profit, community owned
hospital located in the heart of Baton Rouge, Louisiana.
Contract Specialist
● Handled application of discounts and the determination of patient liability.
● Reviewed client claims to ensure the correct reimbursement and allocation of insurance
funds.
● Calculated patient responsibility and utilized internal system to determine payments and
adjustments to patient accounts.
● Answered phones to address representative and patient questions regarding billing and
benefits. Remained fully knowledgeable about all aspects of plans and benefits.
BATON ROUGE CLINIC URGENT CARE, ​Baton Rouge, LA 2013 – 2014
Patient Registration Clerk / Mailroom Clerk
● Registered new and current patients. Managed the scheduling of patient appointments,
and assisted clients when there was a need to cancel or reschedule an appointment.
● Helped clients gather, organize and submit the documentation needed for clinic
registration.
● Verified patient insurance information and collected applicable copayments, while
answering multi-line telephone to manage office efficiently.
● Sorted and delivered mail throughout the entire clinic. Applied correct postage to
outgoing mail in the clinic based on package or envelope weight.
BATON ROUGE CLINIC, ​Baton Rouge, LA 2010 – 2013
Reimbursement Clerk​​(2012 – 2013)
● Performed routine clerical duties such as data entry, filing, compiling and/or posting
records and photocopying.
● Prepared daily financial deposits. Posted payments and adjustments to ensure all were
balanced on a daily basis.
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2. JENNIFER MILLICAN Resume, Page 2
● Provided administrative and clerical support in accordance with department
procedures.
● Sorted mail and processed print and digital requests for information. Expert in policies
and procedures to ensure proper payments and adjustments.
Medical Records Administrator ​(2010 – 2012)
● Initiated patient medical charts and routed the chart to the appropriate personnel. Pulled
charts daily for patients with scheduled appointments.
● Ensured that payor information has been verified for all scheduled patients according to
already established policies. Be sure that all patients are called the day before to confirm
appointments.
● Worked diligently to insert the additional patient documents into their charts after
appointments or when refills are needed.
CIRCLE K STORES, ​Baton Rouge, LA 2003 – 2011
Manager / Cashier
● Managed payroll, scheduling, reporting and employee correspondence. Maintained
detailed employee reports and records.
● Placed orders to restock merchandise and handled the receipt of store inventory.
● Provided excellent customer service in a fast-paced environment while ringing on cash
register and bagging purchased items.
● Surveyed store for missing or misplaced merchandise, potentially hazardous conditions
and cleaning opportunities.
EDUCATION
High School Diploma, ​Baker High School, Baker, LA 2001
CERTIFICATIONS & TRAINING
10-Key, ​2012
ICD-9, ​2012
OSHA & HIPPA Certification,​2012
Medical Terminology & Hospital Billing, ​2012
Microsoft Office Certification, ​2012
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