1. 7000 Vassar Ave. #102
Canoga Park, CA 91303
(818) 486-4713
E-mail: NoeDGarcia@gmail.com
Noe D. Garcia
Objective: I wish to work within a structure that will allow me to explore my talents
and enthusiasm for enhancing a progressive company.
Experience: 2014-Present Intuit Payment Solutions Woodland Hills, CA
Finance Analyst
∙ Meet the goals and objectives of fraud targets established by
leadership.
∙ Responsible for the development, proposal and implementation of new
fraud rules and fine tuning of existing rules through analysis of
suspicious patterns and trends
∙ Develop operating mechanisms that keep leadership informed of how
effective we are at stopping and identifying fraud
∙ Generate fraud reports that provide insights into fraud risk for
management
∙ Monitor customer transactions to identify fraudulent activity such as
account take over, friendly fraud, theft and similar other risks
∙ Review and analyze chargebacks within service levels for fraud
patterns and trends to drive changes to existing rules or develop new
rules
∙ Investigates and analyzes the causes, methods and process of fraud
activities and make recommendations to close the gap
∙ Maintain fraud analysis models to improve efficiency and effectiveness
of detection processes and tools
∙ Identify system improvements to prevent fraudulent activities
∙ Understand fraud tools available in the industry and provide
recommendations for new software tools used for fraud detection,
prevention and reporting activities
∙ Ensure confidentiality of all information collected during investigation
2007-2014 Intuit Payment Solutions Woodland Hills, CA
Sr Support Ops Analyst
∙ Analyzed potential dangers to our company by designing and
enhancing reports using Business Objects. Provided management
agility to make smarter business decisions.
• Helped grow our revenue by assisting in the development and testing
of new Business Rules.
• Used qualitative methods to draw appropriate conclusions to effectively
summarize the top losses from previous month to identify possible gaps
in training or business rules limitations..

2. 2005-2015 Ralph’s West Hills, CA
Assistant Service Manager
∙ Responsible for managing the store in the absence of the Store Director
while supervising 6 to 15 employees per shift.
∙ Executed company policies, procedures and programs required to
manage a Ralph’s store and meet or exceed sales and gross margin
goals.
∙ Supervised and coached associates in providing efficient and friendly
service at the register, Customer Service desk and sales floor.
2004- 2005 Blue Cross of California Woodland Hills, CA
Customer Service Representative
∙ Maintained solid customer relationships by handling their questions
and concerns with speed and professionalism.
∙ Performs data entry and used various software programs
∙ Engaged customers in benefit support for common and unique issues.
2000 - 2002 Maxicare Los Angeles, CA
Manager of Grievance and Appeals
∙ Coordinated all member appeals/ grievances (internal and external)
∙ Ensured compliance to all regulatory entities, including completion and
filing of all complaint/grievance/appeal reports
∙ Worked closely with management staff to design satisfaction projects
and services to meet the needs of members, employers, regulatory
bodies and accreditation agencies.
1998 -2000 Unicare Camarillo, CA
Shared Services Supervisor
 Managed the overall day-to-day functional workflow for the call center
and data entry/maintenance, including resource allocation and scheduling
for 15 employees.
 Tracked and reported the performance of the shared service center with
metric based reports.
 Provided leadership, direction, and training for all employees in the
department.
1989 -1997 United State Marine Corps
Education 2002 - 2005 DeVry University West Hills, CA
Interests I am a softball player and an occasional golfer. I love my family, and I
treasure my friends.