1. Kristine A. Kelley
kkelley724@gmail.com (262) 527-5140
Objective
To utilize my substantial CSR and logistics experience with a company that believes in an individuals proven abilities. To work in a corporate
environment where my talents can be leveraged to provide the highest level of corporate services, while consistently exceeding customer expecta-
tions and enhancing service quality.
Skills Profile
• Office administration and scheduling
• MS Office, Word, Mac, email, social media
• Excellent Customer Service
• Purchasing and inventory management
• Industrial and organizational planning
• Call center customer service
• Detail oriented
• Organization, Prioritization and time management
Employment History
Patient Services Representative 2004-2015
ProHealth Care
• Observe workflow at all 12 clinics, reporting to management suggestions of ways to increase efficiency, office productivity and
improve customer service resulting in higher patient satisfaction scores and increased revenues.
• Front desk reception, greeting clients, scheduling, answering multiple phone lines, enter and update demographic information while
using keen attention to detail.
• Cover areas that are short staffed at all 12 regional ProHealth Care office
• Utilized customer service skills in call center environment
Community Nursing Clinic ( A division of ProHealth Care)
• Managed patient scheduling and coordination of immunization records resulting in the elimination of repetitive return visits
• Created new scheduling system to streamline patient flow, resulting in more timely visits and less waiting room congestion
• Implemented office reorganization, enhancing the availability and retrieval of critical patient data
• Created new filing system which reduced the time to locate a patient chart from 15 to 3 minutes
• Patient payment coordination and bank/clinic liaison
• Purchasing of all office supplies
Health Unit Coordinator - acute care hospital ortho/neuro unit
Waukesha Memorial Hospital (A division of ProHealth Care)
• Responsible to Nurse Manager for reception and clerical duties for physicians and nursing staff
• Entered physician orders into automated computer system
• Managed a high volume of phone calls. Coordinated calls with patients physicians, families, internal departments, and other staff
• Scheduled patient tests with internal departments for emergency and non-emergency procedures
• Retrieved diagnostic test results for physician’s immediate review

2. Inventory Control Manager - Inventory Control and Receiving 1998-2003
Aries Industries Sussex,WI
• Organized and maintained $3 million stockroom to ensure availability of inventory for manufacturing jobs
• Maintained strong customer focus while collaborating with sales department, engineers, vendors, and customers to assist purchas-
ing department with ordering needed parts and supplies
• Received and staged multiple jobs to streamline parts and equipment availability prior to starting manufacture of jobs
• Verify availability and pull orders for shipping department to fill external customer orders
• Manage and prioritize multiple job stagings and readily handle changes in customer needs
• Utilize strong organizational skills in order to respond quickly to both internal and external customer needs
Education
Associate – Business 1984
Waukesha County Technical College
Certification – Health Unit Coordinator 2004
Waukesha County Technical College