1. RAJ SHASHI
A/19 ALMUJEEB GARDEN,
MODEL COLONY KARACHI, PAKISTAN.
Email : mahraj345@gmail.com
Whatsapp: +923453065429
Mobile: +92-300-2162933
CAREER OBJECTIVE:
To excel in my work and contribute in the continuous advancement of an organization.
ACADEMIC BACKGROUND:
Qualification Year Institution
Bachelor Degree 2010 Federal Urdu University Of Science,Arts & Technology.
Intermediate 1999 Karachi Board Of Intermediate.
Matriculation 1997 Karachi Board Of Matriculation.
SKILS:
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering
or referring inquiries.
• Have Abilities to do work with Time
• Good Communication & Leadership Skills
• Can Work In Any Challenging Environment
• Can Achieve Task Effectively
• Active Listening - Giving full attention to what other people are saying, taking time to understand the
points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination - Adjusting actions in relation to others' actions.
• Speaking - Talking to others to convey information effectively.
• Management of Personnel Resources - Motivating, developing, and directing people as they work,
identifying the best people for the job.
• Service Orientation - Actively looking for ways to help people.

2. EXPERIENCES:
Working as FRONT DESK OFFICER in
Royal Institute of Medicine& Surgery
( from 21th Sep 2016 to till Date )
JOB RESPONSIBILITIES:
• Manage Front Desk’s admissions.
• Welcomes patients & attendants loyalty through his/her friendly manner.
• Maintains working relationships and communicates with all departments.
• Select, supervise, train and evaluate clinical, professional, technical and clerical subordinates.
• Resolves administrative issues, medical issues quickly, efficiently, and courteously.
• Ensures that all front desk executives are well presented and punctual. (uniforms, personal hygiene etc)
• Ensures that the workplace remains clean and tidy.
• Provide staff assistance to higher level management on clinical issues within the area of specialization.
• Organize available staff in such a way as to maximize quality patient care. Develop work schedules.
• Enter all data in online software of Hospital.
• Enforces all cash-handling, check-cashing, and credit policies.
• Arrange ambulances for patients .
• Take approvals for corporate patients from their company.
• Maintains master key control.
• Monitor high balance patients and take appropriate action.
• Maintain required pars of all front office and stationary supplies.
• Review patient feedback forms on a daily basis and discus with director about major issues and complains.
• Verifies that accurate room status information is maintained and properly communicated.
• Works within the allocated budget for the front office.
• Ensure that all front desk executives, members have current knowledge of hospital protocols, policies
services, facilities, events, pricing and policies and knowledge of the local area and events.
• Ensures that private patients and corporate patients documentation and information is available and up-to-
date.
• Train, supervise and support, office staff including executives / receptionists, security guards.
Worked as Senior Coordinator Floors in OMI Hospital
(from 18th Jan 2007 to till 06th
Sep 2016)
JOB RESPONSIBILITIES
• Handle Admissions, Transfer In, Transfer Out & Discharges of Patients.

3. • Manage admissions.
• Communicate with admission office, doctors, consultant and other departments like radiology, blood bank
labs, diet office; complain office, billing office etc.
• Answers telephone and greet visitors giving general information in response to inquiries, delivers oral and
written messages to unit members.
• Keep patient files & confidential files updated.
• Audit in patients files.
• Update patient information board on admissions, discharges and shifting.
• Complain handling.
• Check area & rooms maintenance.
• Processes documents or forms according to the protocol.
• Collect patient feedback form from all discharge patients and forward to management.
• Handle telephonic pager system.
• Collect patient discharge summery and forward to billing department.
• Take Next appointments for the patient at the time of discharged.
• Inform doctor, nurse ,nursing manager, cafe , Nutritionist at the time of admission of patient.
Working as a FRONT DESK EXECUTIVE in JP’S MRI CT SCAN CENTRE.
(From 3rd
March 2013 to Till Date )
JOB RESPONSIBILITIES
• Give Appointments to patients or attendants for SCAN’S.
• Deal peoples who wants discount.
• Enter all data in online software of management.
• Cash handling
• Arrange ambulances for patients who goes back.
• Take approvals for corporate patients from their company.
Worked as Quality assurance facilitator in gull ahmed textile pvt (ltd).
(Mrch 2000 to Dec 2005)
JOB RESPONSIBILITIES
• Inspection of fabric.
• Inspection of stitching.
• Inspection of packing.
• Inspection of cutting.
• Inspection of colour matching.
• Inspection of shipments.
• Make daily inspection report and mail to management.
• Handover samples to production department for stitching.

4. Worked as business Agent in harvest topwrth international brokrage services.
( Jan 2006 to Jan 2007).
• Listen market brief in research department on daily basis.
• Tele marketing.
• Take appointments on phone for business meetings.
• Go outside for meetings and collect payments, documents regarding new business accounts.
• Update our clients about market value of products.
PERSONAL INFORMATION:
 Father Name: Mohan Ram (late)
 Surname: Changra
 Date of Birth: 23rd
August, 1980
 Nationality: Pakistani
 N.I.C: 42201-2902343-5
 Marital Status: Married
 Sex: Male
 Religion: Sanatan Dharam
Computer Literacy:
 Ms Windows  Ms Word  Ms Excel  Browsing  Mailing
 Scaning etc.
OTHER ACTIVITIES:
• Attend Many Workshops And Seminars Related Client Services,humanity patient dealing.
CERTIFICATES / APPRECIATION:
Letter of Appreciation on Efforts, Hard Work, Commitment and Services Rendered During City Crisis.
LANGUAGES:
• Read, Write & Speak
• English
• Urdu
• REFERENCE: Will furnish upon request..