1. Raul Rodriguez Jr.
17261 NW 53 Court Miami, FL (PH) 305.332.8437
raulrodriguez87@gmail.com
SUMMARY OF QUALIFICATIONS
• Bi-lingual (Spanish) communicator with excellent organizational, time management, and follow through skills
• Good oral and written communication skills
• Excellent organizational skills and adheres to company policy and procedures
• Proficient multi-tasking skills
• Works under limited supervision with ability to understand and meet deadlines
• Proficient in medical terminology
• Maintain a positive/respectful attitude and a team player
SOFTWARE & CODING SKILLSETS
• ICD-9 , CPT coding, and extensive Medicaid and Medicare knowledge
• EPIC
• AVAYA, IDT, LOTUS NOTES, RX Connections
• Chart Abstraction
• Excellent computer skills including MS Word, Excel and medical software
• Advanced EHR proficiency with Medi-Notes, Medi Soft, Medical Manager, E-Clinical works, GE Centricity,
Mosaiq, Sunrise, QES, EdgeMed (Zoom)
PROFESSIONAL EXPERIENCES
2008-2009 Jackson North Medical Center NORTH MIAMI, FL
Front Office Coordinator/ Patient Finance Associate (E.R)
• Scheduling cases and procedures.
• Secretarial activities for Surgical Services.
• Obtain Authorizations on scheduled tests.
• Enhanced critical thinking, analytical and conflict resolution skills, keen ability to prioritize, and mandatory mulit-
tasking.
• Knowledge of Medical terminology
• Medication refills via telephone by the patient
• Able to produce high quality work with minimal supervision.
• Ability to perform general office procedures and practices, including computer operations, oral and written
communication skills.
• Experienced with medical terminology, ICD-9 & CPT codes for medical management workflow and process.
• Pre Authorization process for therapy (if initiated by RN)
• Lab results.
• Schedule MRI’s, CT scans, Blood work, office follow up’s, new visit consults and outside facility referrals.
• Obtain any outside facility exams, CD’s, reports, and slides.
• Coordinate surgery procedure evaluation.
• Assist RN on clinic days with any request
• Resolving patient complaints
• Assisted in keeping office JCAHO ready at all times
• Obtain any outside facility exams, CD’s, reports, and slides.
• Update patient demographics and pharmacy information.

2. • Communicated to management/staff with new ideas and suggestions that would help facilitate smooth operations.
• Investigated and evaluate all problems and recommend solutions.
• Maintained a productive smooth schedule on a daily basis.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Authorize drug refills and provide prescription information to pharmacies.
• Contact medical facilities or departments to schedule patients for tests or admission.
• Schedule appointments for patients.
• Inventory and order medical, lab, or office supplies or equipment.
.
2006 – 2008 UNITED HEALTH CARE SUNRISE, FL
Customer Service Specialist
• Handled and processed a complex and varied set of documents and situations.
• Interpreted and coordinated physician orders.
• Updated relevant patient information in order to maintain an accurate patient record.
• Reviewed and reconciled patient charge documents and collects payments in accordance with established
departmental processes and guidelines.
• Responsible for maintaining confidentiality of patient information. Assisted in ensuring a safe environment for
patients.
• Observed and documented patient status and reported patient complaints to the case manager.
• Verified Insurance
2006 – 2006 HUMANA MIRAMAR, FL
Customer Service Specialist
• Interfaced frankly with varied populace of patients, answering to different questions and concerns.
• Obtained and processed patient’s medical insurance information quickly and accurately.
• Respond to priority issues to ensure the prompt referral of urgently needed medical care.
2002 - 2004 RAMAR ENTERPRISES HIALEAH, FL
Administrative Assistant Manager
• Greet patients in a pleasant and professional manner.
• Maintained a productive smooth schedule on a daily basis.
• Prepared end-of-day production/collection reports for upper management.
• Responsible for maintaining the office appearance and stationery inventory.
• Resolving patient complaints
• Enhanced critical thinking, analytical and conflict resolution skills, keen ability to prioritize, and mandatory mulit-
tasking.
•
EDUCATION

3. 2006 High School Diploma Miami Lakes Education Center
2010-2012 Miami Dade College Kendall, FL
2013 Santa Fe College, Gainesville, FL
CERTIFICATIONS/AWARDS
BLS – CPR Certified The American Heart Association