Michael J. Ulasewicz has over 8 years of experience in healthcare and customer service roles. He has led hospital information desks, coordinating patient services and directing incoming calls. Currently he is a senior customer service representative, managing customer orders, scheduling staff, and providing updates to customers. Previously he worked as a healthcare orderly at Grand View Hospital, assisting with patient transport, the information desk, and clerical tasks. He has education in nursing assistance and child care.

1. Michael J. Ulasewicz
906 Prospect Avenue (267)-496-3311
Spring Lake NJ 07762 Ulasewiczm@yahoo.com
DEDICATED HEALTHCARE PROFESSIONAL & SR. CUSTOMER SERVICE REP.
Dedicated HealthCare Professional and Sr. Customer Service Rep. with 8 years’ experience. Led
and supported the Hospital Information Desk daily, while acting as an in person greeter for patients,
visitors, new employees, and general staff to accurately provide hospital navigation or directions, as
needed. Coordinated incoming hospital deliveries and mail for correct patient circulation. Manage and
directed all incoming calls for hospital staff, or patient rooms, along with placing outgoing phone calls
upon request. Creative and skilled in many facets of daily front-house hospital operations, patient
interactions, patient transport, and general customer service or client support. Able to oversee and
deliver outstanding customer service or support via in person, on the phone, or through email to create
a lasting positive customer experience.
EXPERIENCE
M&J SHOES LLC, CHALFONT, PA 01/2014 to Present
Sr. Customer Service Representative
• Sr. Customer Service Rep. Specialist
• Coordinate all incoming calls to align with departmental standards, and high-quality compliance
standards
• Liaison between customers and the warehouse, to provide updated tracking or shipment information
• Maintain Excel Inventory Workbooks daily for accurate inventory levels by style and color
• Assign various customer service projects and tasks to different CSR’s on the team based on their
performance, strengths, or skills
• Responsible for all aspects of Customer Order Management, from the time of EDI, or entry, through
to shipping, providing order status updates upon request
• Manage all CSR Scheduling and Coverage to align the CS Team with departmental Management
Specifications to control workloads and mitigate overtime
GRAND VIEW HOSPITAL, SELLERSVILLE, PA 07/2007 TO 06/2012
Healthcare Professional Orderly
• HealthCare Orderly Specialist in Patient Services
• Provide any support to hospital patients or staff, as assigned,in a timely manner
• Assist with patient transport to and from in-hospital tests, appointments, and checkups, as well as
patient check-in or check-out room services to align with patient billing
• Assist with general hospital clerical work, filing, and patient chart services for accuracy
• Oversee and maintain the Hospital Information Desk, greeting hospital visitors and answering
questions on hospital navigation, or specific direction services throughout the hospital
• Assist the Hospital Information Desk with any overflow work, like answering incoming calls, and
routing calls to patient rooms, nurses’ stations, different doctors, or in-hospital patient services to
mitigate wait times and hold times
• Coordinate with hospital operational management on weekly Orderly scheduling for adequate
coverage of the Hospital Information Desk, seven days a week

2. Michael J. Ulasewicz
906 Prospect Avenue (267)-496-3311
Spring Lake NJ 07762 Ulasewiczm@yahoo.com
• Assigned different Orderly tasks to new employees during the initial training period to build and
refine their professional healthcare skills
EDUCATION
Mercy Vocational High School 2011 - Nursing Assistant Program
Middle Bucks Vocational High School 2010 - Child Care Program
Central Bucks West High School 2009 - High School Diploma
SKILLS
Answering Incoming Calls, Basic Nursing, Child Care, Client Services, Customer Service, Customer Order
Management, EDI’s, Email, Filing, Greeting all Visitors, Hospital Directions and Navigation, Hospital
Operations, Information Desk Services, In Person Customer Service, Order Entry, Patient Chart Services,
Patient Services, Patient Transport, Progress, Results, Routing Calls, Typing, Office Suite, Microsoft Excel,
Word, Outlook, and Power Point
References Available Upon Request
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