1. NATASHA SYLVESTER-COLES
347-756-1667
natsylver@yahoo.com
OBJECTIVE:
To secure a medical administrative assistant position that would utilize my background and education to expand
my administrative medical experience in a hospital setting.
WORK EXPERIENCE:
NYU Langone Medical Center
Secretary II- Intake/Scheduler /Ambulatory Care Center Rusk Rehabilitation 4/2012/ Present
● Provides reception assistance (i.e. greet patients, answers calls) Screens telephone calls in a pleasant and
professional manner.
● Schedules routine appointments and follow ups for visits and procedures.
● Responsible for check-in and check- out. Gather all patient demographics related data and materials
from patients and/or their representatives. Obtains insurance information (ID card, member/group #s
etc.), verifies insurance eligibility electronically. Register patient in patient secure. Collect and ask
patient to sign related documents including HIPAA, MSPQ, ABN etc.
● Monitor intake work queue for timely completion.
● Refers patients who have a question regarding insurance coverage or in need of financial counseling to
the Business office associate.
● Maintains positive and cooperative relationships with physicians, nurses, office and clinical staff.
● Type routine materials such as forms and letters, envelopes etc.
● Scan all necessary documents (insurance card, photo ID, lab requisitions etc.) into the intake system.
● Maintains patient confidentiality.
● May assist, provide guidance and/or train less senior staff with completing intake related duties.
● Performs other related duties as needed by providers and supervisors.
NYU Langone Medical Center 05/2011-12/2011
Central Processing Clerk /Temp
● Collect specimens from the Gravity Drop System or delivery person from both inpatients and
outpatients.
● Provide customer service to laboratories and medical staff.
● Investigate and troubleshoot problem specimens.
● Sort, processes and distributes specimens to various laboratories.
● Assist medical staff with orders and results.
● Perform routine support functions; answering telephones, receiving and sending faxes, daily
maintenance of workstations.
● Perform a number of tasks related to the processing of specimen using programs such as Sunquest and
Epic.
SUNY Downstate Medical Center
Medical Secretary/ Urology Department 9/2008 - 6/2010
● Maintain positive relationships by providing excellent customer service for patients, families,
physicians, residents, staff and hospital administration.
● Handle sensitive and confidential patient information in compliance with HIPAA guidelines and
procedures and distribute policies and procedures to patients.
● Manage patient flow from registration to discharge and maintain patient schedules in Athena System

2. ● Assist patients with all scheduling request for clinic and other consultative and diagnostic services.
● Identifies and resolves patient billing complaints and all other concerns.
● Verify patient eligibility, insurance coverage and authorization for procedures.
● Responsible for collection of office visit fees and ensure files are complete and accurate.
● Responsible for building complete and accurate patient charts, including verifying patient demographic
and insurance information.
● Oversee office inventory for all medical equipment and supplies.
● Perform all administrative tasks and support the Chair, Vice-Chair, and other attendings in the
Department of Urology
● Work on assigned projects as directed by department leadership.
Cookies Department Store
Sales Associate/Cashier 9/1999 - 2009
● Provided excellent customer service by assisting with clothing selections and payments.
● Performed cash and credit transactions within a fast paced environment.
● Responsible for solving customer problems when needed.
● Prepare and oversee coverage schedules.
● Train new associates and cashiers.
SKILLS:
● Ability to perform medical office administration procedures, and medical report writing and
transcription
● Knowledge of medical records management and medical software systems (Epic, Athena)
● Excellent verbal and written communication skills.
● Skilled in Medical Terminology and Medical Emergencies
● Proficient in Microsoft Suite (MS Word, Excel, and PowerPoint)
EDUCATION:
ASA-The College for Excellence, Brooklyn, NY - 9/2008
Associate Degree in Occupational Studies/ Health Care Office Administration, 4.0 GPA