1. Kimberly Daniel-Hopkins
Kimberlydnl@yahoo.com
2411 Keyworth Ave
Baltimore, MD 21215
443-248-8777
Summary
Extremely committed to patient care and maintaining a career in the medical field.
Possess excellent public relation skills, organizational skills with attention to detail.
Exceptional medical office skills in scheduling patients/residents, providers and
employees while provide excellent customer service. Experience with figures and
bookkeeping and computer literate. Great back ground in medical billing and insurance
verification. Eager to lean new fields as well as a dedicated worker.
Work Experience
12/15/2009-Present
Genesis Health Care Baltimore, MD 410-435-9073
Staffing Manager
• Scheduling and Staffing for 128 bed center. Maintaining schedules for a staff of
90+ RN, LPN, CMA’s and GNA’s.
• Maintains center coverage at all times. Communicates open shifts.
• Provide excellent support for other departments as a resource for fellow co-
workers
• Minimize and avoid premium pay/ overtime on a daily basis through effective-
scheduling strategies.
• Ensure that the HPPD is managed to current budget and needs and adjust based on
volume while maintaining consistent quality of care and labor spend.
• Ensure Nursing salary expenses are budgeted and maintain payroll
• Leads Centers Labor Management meets by proactively managing the center
labor management performance
• Maintain the PCA (employee’s and position control)
• Track and Schedule time off requests. Manager’s vacation, sick and personal time
for nursing department employees. Booking of agency staffing when needed
according to budget.
• Maintain records of certifications and licenses for all licensed nursing staff
• Promoted to Staff Manager 2010 from Payroll and Benefits Coordinator
• Systems used daily Kronos, PCC (Point Click Care), PeopleSoft, Excel, Word and
MS Office
• Ensures Department Heads electronically approve payroll hours daily

2. • Reconciles Nursing timecard daily and approve time cards for completion
• Schedule staff for all Holidays
Payroll and Benefits Designee Genesis HealthCare
• Maintain payroll for the entire center for dietary, housekeeping and nursing
department.
• Conducted New Hire orientation bi-monthly and according to center needs for
every department
• Completed Wages assessments, evaluation, increases, policy and procedures etc.
• Conducted Open Enrollment Class for Benefits
• Completed payroll close out on a bi-weekly with little to no errors.
• Maintain employee files and health files and maintain confidentiality
• Send and confirms that corporate has received new hire information and keeps
current information update.
• Fills out reporting information for OSHA, WOTC, 1199 SEIU (union),
• Handled Unemployment Claims, attended Unemployment hearing
• Work Compensation,
• 401K, FMLA and other Genesis health benefits
• Confirm New Hires, reference checks, completion of employment application.
• Conducted Orientation Class
• Conduct interviews with potential new hires
• Conducted annual training
• Conducted Drug Screens and Background checks for hiring
• HIPPA
• Kronos, Peoplesoft
05/20/2008 – 11/2009
Peoples Community Health Center Baltimore, MD 410-467-6040
Resources Department Manager; Practice Manager;
• Supervises and manages the staff of the resource department;
• Coordinates deployment of staff with Chief Operating Officer;
• Project Manager conducting quarterly focused quality projects to include running
Ntierprises reports
• Completed the conversion to EPR;
• Oversees the Med Data database for pharmaceutical benefit distribution.
• Ensures and maintain excellent customer service on a daily basis.
• Assist patients with applications for receiving health insurance and maintaining
coverage from Medicare, Medicaid and MCO’s. Process all insured and uninsured
high risk referrals.
• Conduct Monthly meeting with staff.

3. • Ensuring that the centers remain JACHO compliant. FEMA IS100 certificated.
Aggregates data for specialists who participate in one or more Medicaid Managed
Care Organization. Designs, produce and updates PCHC Referrals and Resource
Manual at least semi-annually;
• Processing payment for patients all services for uninsured patients and ensuring
that proper coding is correct for service billed to all insurance company’s on
daily basis and run batch reports
• Practice Manager and trainer for the organization. Reasonable for training the new
staff for medical office assistants and new practice managers.
• Manages a site of 10 employees including medical provider and medical
assistants that serviced 60 patients a day at a least.
• Ensure site runs and full stocked with supplies.
11/10/2007-5/19/2008
Johns Hopkins Community Physicians Baltimore, MD 410-366-3300
Lead Medical Office Assistant
• Duties include: Scheduling patients for entire office. Scheduling providers and
pharmaceutical representatives. Being an EPR Super User to train other MOAs on
Electronic Medical Records. Referrals for patients and maintaining a link between
Tricare and USF&G patients for Hopkins referral specialties. Scanning documents
for Hopkins’ e-cabinet. Working Pediatrics, OBGYN, Internal Medicine and other
specialty with in the building. Process payments for copay’s and billings
statements. Processing mail and assisting the Office Manager.
01/20/2004 -11/09/2007
Park West Medical Center
Lead Medical Office Assistant
• Supervising a team of 4 medical office assistants.
• Running an office that consisted of OBGYN, Internal Medicine, Dental, and
Pediatrics.
• Scheduling patients and providers.
• Billing and coding, processing payments.
• Handling referrals for 3 clinics for all major specialties.
• Training new staff on system, referrals, billing, and insurance carriers.
• Traveling to different sites to train our staff.
• Assisting with managed care of Ryan White Patients (HIV).
08/99- 01/19/2004
Provident Bank of Maryland

4. Customer Service Manager/ Financial Service Manager
• Responsible for managing and controlling the daily activities for the branch.
• Ensure efficiency and effectiveness in accordance with the current policy and
procedures.
• Providing quality customer service. Maintaining daily operation of the branch.
• Processing daily transaction and completing monthly reports.
• Independently operating all system including pay roll, tell work station and vault.
• Handling large sum of money daily.
• Training and development of all employees, cash shipments
Technical Skills:
• Kronos, Genserv, PCC,
• MS Office
• VirtualEdge etrack, Smartworks, Care ware
• Outlook EPR training Customer Pay Roll, Excel
• Work Performance Improvement Training
• Geheang Sales Training, Customer Service training
• Completed Management Training through Genesis HealthCare
Insurance training:
• BCBS,
• Amerigroup
• Medicare MPC
• PP and EHP
• Aetna
• Tricare
• USF&G and many others.
More System training:
Health Pro. Neo Ware, Time Management, BCCP Program training, Care ware,
PECS
Completed Management Training through Genesis HealthCare
Education
11/2014-Present Kaplan University
Intend Major: Bachelors in Heath Care Administration
Courses include: Management and Organization of Health Care, Human Resources
Management, Medical Office Management, Health Care Policy and Economics,

5. 9/2009-5/2012 University Of Phoenix Hunt Valley, MD
Intend Major: Bachelors in Health Care Administration
Courses include: Business Management, Food and Nutrition, Medical Terminology,
Health and Human Services, Medical Terminology, Completed Core Requirements
01/98 -12/00 Coppin State College Baltimore, MD
Intend Major Business Management and Finance in Health Care
Course Study included: Accounting, Economics, and Business Management

6. 9/2009-5/2012 University Of Phoenix Hunt Valley, MD
Intend Major: Bachelors in Health Care Administration
Courses include: Business Management, Food and Nutrition, Medical Terminology,
Health and Human Services, Medical Terminology, Completed Core Requirements
01/98 -12/00 Coppin State College Baltimore, MD
Intend Major Business Management and Finance in Health Care
Course Study included: Accounting, Economics, and Business Management