1. Donna Dorsey
16 Mohawk Dr
Searcy, AR 72143
Phone: 501-388-9838
Email: dorsey-donna@att.net
Objective: To obtain a position where I am utilizing all of my training, customer service
and experience; with a stable company.
Skills:
Accounts Payable Purchasing Employee Scheduling Micro-soft office
Account Receivable Invoicing Marketing Relay Assurance
Medipak Customer Service Office Manager Ascent
Managing Benefits Medical Billing Customer Service PIC
Employment History:
2011 to present
UAMS Hospital Billing Services
501-614-2800
Supervisor: Jonathan Mhlanga
Title: Denials and Contract Management
Duties:
•Interacts with insurance companies primarily over the phone, by email and mail
•Review documents via computer and by mail to determine denial of insurance process
•Responsible for writing off contractual and non payable accounts, billing accounts to
patients, or sending patients to the collections team.
Summary: Provide auditing for assigned accounts and other accounts as
necessary. Assesses medical insurance payments for billing purposes, promotes team
satisfaction and continued good will by reinforcing and maintain good customer relations.
Utilize up to 10 computer programs to obtain the best payment and processing of
insurance claims for UAMS.
2010 to 2011
Staffmark
501-279-7000
Supervisor: Tonya Elliott
Title: Account Manager
Duties:
•Interacts with customers primarily over the phone
•Coordinated interviews, screened candidates, administered appropriate tests and review
them, verify employment references.
•Act as liaison between employees and clients, monitor attendance and performance.
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2. Summary: Provide staffing services for assigned accounts and other accounts as
necessary. Assesses customer needs, promotes client satisfaction and continued good will
by reinforcing and maintain good customer relations. Processes workers compensation
claims for employees and clients. Process unemployment claims for employees and
process with outside vendor.
2007-2010
White County Medical Center (WCMC)
501.268.6121
Supervisor: Kevin Burton
Title: Admissions/SW Supervisor
Duties:
•Assisted in Business Office Redesign with assistance of outside consultants.
•Creation and review of weekly Excel spread sheets for report to QA team, Director and
staff.
•Supervise up to 60 associates, hire, train, and counsel and terminate, associates; report
payroll, monitor time and attendance.
Summary: Set up monthly staff meetings for the business office for training services
using Power Point. Created customer service training for business office; monitored and
reported on customer service surveys. Monitor and improve admissions errors create
training programs to improve accuracy and retention. Interact with physicians as needed
and other departments.
2006-2007
Jacksonville Medical Clinic
501.985.5900
Supervisor: Sharron Robertson
Title: CEO Secretary/Referral Nurse
Duties:
•Dispersal of mail for clinic
•Dispersal of cash for clinic daily
•Preparation of yearly call schedule for 13 physicians
•Transcription
•Inventory of supplies
Summary: Setup monthly staff meeting for physicians, dictation for physicians
as needed and for CEO; customer service with vendors and other hospitals. Supervised
and provided backup for referral department.
2005-2006
Daugherty Medical Clinic
501.982.0576
Supervisor: Myra Trobis
Title: Medical Biller
Duties:
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3. •Coding charts and posting charges
•Reviewing medical records
•Posting payments using EOB’s and cash payments and balanced each day.
Summary: Researching old accounts and reconcile. Opening mail and
dispersing mail. Overseeing and provide coverage for registration staff. Medical coding
using ICD9, CPT4 and HCPCS codes
2003-2007
Hi-Energy Weight Control Center
Phone 501.278.4916
Supervisor/Owner: Patricia Westfall, OD and Donna Dorsey Closed
Title: Weight Loss Counselor/Owner
Duties:
•Marketing program
• Responsible for all sales of program 98% sales closure
•Weight loss counselor patient care, vital signs, weight control counseling, and general
paperwork.
•Accounts payable and receivable
•Inventory and invoicing
Summary: Responsible for marketing of weight loss program to physicians’
offices and public, by one on one and public presentations. Working with Arkansas
Workforce to establish state paid weight program.
1998-2003
Central Arkansas Hospital
1200 S. Main Street
Searcy , AR 72143
Phone 501.278.3100
Supervisor Dana K. Weir
Title: Office Manager
Duties:
· Assisted in preparing for JACHO, CLIA, HIPAA, and Department of Health
Inspections
· Worked as a float for other 13 clinics
· Payroll submission
· Inventory and invoicing
· Accounts payable and account receivable
Summary: Provided office management for 6 physicians, supervised
registration staff and laboratory staff. Established and writing policy and procedures for
13 clinics. Maintained credentialing for physicians and with insurance companies;
worked collection accounts.
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4. Education:
Lakenheath American High School Lakenheath , England 1975
Keiser College, Melbourne, FL AS in Medical Assisting 1996
RMA and RPT certification AMA Registered 1996 to
2000
CMA certification AHIMA 1997 to
2000
University of Phoenix BS/Business Management 2006
Certified Medical Coder USCS on going
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