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Mangala Shyam
Current Address: Simplex, E-7/1:122 Sector 7, Ghansoli – 400701 Navi Mumbai
Mumbai ● 9320208588 ● mangala.shyam@yahoo.com
Career Objective:
Self directed, resourceful and passionate HR and Administrative professional, looking for a position as
a Human resource professional with your prestigious organization. Bringing strong organizational and
communication skills, effective time management skills along with high level of discretionary decision
making in order to ensure smooth office operations in human resource and administrative field.
Experience Summary
 Over 7 years of rich experience in general office administration and Human resource
Management.
 Proven record of managing administrative support functions proactively.
 Hands on experience in interfacing with external companies regarding sensitive information.
 In depth knowledge of strategically maintaining schedules and coordinating business travel
logistics.
 Skilled in facilitating information flow between different departments and key program
members.
Key Expertise Indicators
 Customer service  Record maintenance  Transcribing dictation
 Event coordination  Staff training(induction)  Travel logistics
 Confidentiality  Multicultural interaction  Office procedures
 Multitasking  Employee Sourcing  Supplies management
Technical Skills
1. Certified Computer Application
2. Microsoft Excel (Trained), Microsoft Office (Trained), MS Visio, Pivot Table,
3. M S-CIT (Government Accredit Computer Certificate)
4. Typing Speed @30 W.P.M
Professional Experience
Customer Service Representative with Locon Solutions Pvt. Ltd Housing.com Navi Mumbai
Jan 2014 – Till Date
 Basic point of contact for customers with queries, complaints, Feedbacks, requests etc.
 Ensuring timely and professional responses to all complaints, requests and queries received
enabling satisfaction of customer.
 Calling prospective Clients to generate business.
 Tele calling with convincing capability.
 Handling objections.

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 Data compilations as call record.
Executive Administrative Assistant with Midas Touch Exports, Navi Mumbai
May 2013 – Nov 2013
Responsibilities undertaken:
 Day to day co-ordination, Manage Email communications, Documentation
 Data Search and Internet Data mining
 Scheduling Interview.
 Setup travel arrangements - international & domestic.
 Maintaining Miles & Coupon records.
 Supervising Inventory management.
 Giving Daily Senior Employee Attendance Report to the Chairman.
 Preparing Daily & Monthly Production Sheet.
 Preparing Domestic & International Itineraries.
HR executive & Administrative Assistant with Reliance Communications Limited, Navi Mumbai
November 2008 to April 2013
Responsibilities undertaken:
 Employee Engagement and Induction
 Admin Authorization, Seat allocation, Mobile and Landline Phone allocation, PC
arrangements & PC Installation, Portal ID creation, Employee Self Service information,
ID card access, Stationery, Reliance-Test plant activation, etc.
 Departmental Stationary Inventory Management.
 Post joining formalities including induction program for new employees to team.
 Arrange Meetings and Vendor/Customer Communications and Follow up
 Attendance Monitoring System (AMS) report generation and coordination for Reports.
 Organization for Audio Conference and VC arrangements.
 Org Chart, Interview status and other support functions
 Setup travel arrangements - international & domestic.
 IT Material Management
 Research / Information gathering and putting in a power point presentation
 Time Management System (TMS) reporting preparation and analysis
 Generating and monitoring Time Management System (TMS) reports to ensure all team
members log their efforts against right Business Request, Change Request & Project Request
IDs.
 Resolve operational / admin issues within the requested time.
 Interfacing with Various facility management teams of Reliance for work and projects for NATT
department accomplished on time
 Preparing Monthly Review Report by collecting from all Leads
 Support HOD and Team Leads bring efficiency in team functioning.
 Like taking reports on ongoing projects
 Finalizing and tracking completion date

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 Change request (if any)
 New innovative points and Application
Executive Assistant with Neon Laboratories, Mumbai
January 2008 to November 2008
Responsibilities undertaken:
 Handle Secretarial works, Take care of the correspondence,
 Day to day co-ordination, Manage Email communications, Documentation
 Proficiency in internet browsing and downloading relevant information
 Able to arrange, Coordinate and prepare minutes of the meetings
 Arrange and manage appointment schedules and calendar for the reporting managers
 Follow up with different departments and give progress report of the assigned tasks
Office Assistant with Sainik Intelligent Security Group, Mumbai
December 2006 to January 2008
Responsibilities undertaken:
 Preparing salaries, for admin and security staff [ hourly wages employees ]
 Accountant and office attendant/assistant
 Administrative Assistant Duties
 Office Stock Inventory management
 Co-ordination with different vendors for dispatch of items on timely basis, follow ups, Payment
checks etc.
Educational Qualifications
 2012 - Pursuing Master of Business Administration (MBA - HR) through Off Campus format
 2005 - Master of Arts (M.A) from Mumbai University
 2004 - Bachelor of Arts (B.A) from Mumbai University
About Mangala
DOB : 01/06/1982
Marital Status : Single
Languages Known : English, Hindi, Marathi &
Bengali