It's My A Pleasure to Present My Resume for Your Esteemed Company, Whereas I am Searching About Good Opportunity for Position Office Manager

1. 1
Saeed Mahmoud Zaki
5 Ahmed Fahim Bayoumi St - Faculty of Military - Heliopolis
01221721364- 01005658047
E-mail: ss_mahmoud@hotmail.com
Career Objectives
- Joining a reputable company, where I am able to deploy my expertise as Administrative
Officer to efficiently facilitate work process within the company.
Personal data
Gender: Male
Place of Birth: Cairo, Egypt.
Nationality: Egyptian
Religion: Muslim
Identify card no: 114158
Date of Birth: 01/10/1981
Education
Bachelor's degree
Al – Azhar University
Bachelor of Education Information Technology Department
Graduation Date
May 2013
Research:
Conducted research and gathered information from diverse sources and interviewed
important public figures for my project.
Language Skills:
• Arabic Mother tongue
• English Good (read – written and spoken)

2. 2
Employment history
Date Employer Title Responsibilities
Jan- 09
To date
Megacom
www.megaco
m-int.com
Office
Manager
• Developing office procedures and policies
• Filing and maintaining office records
• Dictating, typing and word processing
• Interviewing prospective clerical employees
• Evaluating the performance of each staff
member
• Resolving inter office disputes
• in a smaller organization, the office manager
could be responsible for arranging meetings
and typing documents;
• in a larger organization, these duties would be
taken up by the administrative personnel and
the office manager's role would be more
organizational/supervisory in nature.
• arranging travel;
• organizing meetings and appointments;
• delegating work and workload planning;
• ordering stationery;
• dealing with post and emails;
• writing reports;
• supervising the work of clerical and
secretarial staff, monitoring the workload and
work rate;
• liaising with members of the senior
management team;
• keeping personnel records;
• organizing the recruitment of new staff;
• chairing meetings;
• controlling the office budget;
• dealing with complex queries and complaints
on the telephone, by email and in person;
• conducting appraisals and maintaining
appraisal records;
• administering payroll systems;
• discussing problems with staff;

3. 3
• dealing with a wide range of human resource
issues;
• meeting with senior managers to review office
performance;
• devising and conducting induction
programmers;
• ordering office furniture;
• organizing office maintenance and repair
work;
• supervising the implementation of new office
systems;
• arranging for health and safety equipment to
be tested on a regular basis;
• Prepare time sheets
• Control correspondences
• Review and approve supply requisitions
• Liaise with other agencies, organizations and
groups
• Update organizational memberships
• Maintain office equipment
• 2. Supervise office staff
• Main Activities:
• Assign and monitor clerical and secretarial
functions
• Recruit and select office staff
• Orient and train employees
• Provide on the job and other training
opportunities
• Supervise staff
• Evaluate staff performance
• Coaching and disciplining staff Maintain
office records
• Main Activities:
• Design filing systems
• Ensure filing systems are maintained and up
to date
• Define procedures for record retention
• Ensure protection and security of files and
records
• Ensure effective transfer o files and records
• Transfer and dispose records according to
retention schedules and policies

4. 4
2007
To
2009
OMS Administrative
Assistant &
Coordinator in
the
management of
training
Administrative
Assistant
• Answer telephones and transfer to appropriate
staff member.
• Meet and greet clients and visitors.
• Create and modify documents using Microsoft
Office.
• Perform general clerical duties to include but not
limited to: photocopying, faxing, mailing, and
filing.
• Maintain hard copy and electronic filing system.
• Sign for and distribute UPS/Fed Ex/Airborne
packages.
• Research, price, and purchase office furniture and
supplies.
• Coordinate and maintain records for staff office
space, phones, parking, company credit cards and
office keys.
• Setup and coordinate meetings and conferences.
• Maintain and distribute staff weekly schedules.
• Collect and maintain PC inventory.
• Support staff in assigned project based work.
• Other duties as assigned.
• Responsible for the presence and. absence of
trainees and records.
• On receipt of an official evaluation from
the trainees to the records.
• Prepare action plans for training activities of
the Department of weekly.
• Do any other work is within the limits of my
duty by the tasks and responsibilities of the job.
• Oversee the identification
of technology needs for computers, maintenance
of equipment, programs and systems in
the training rooms.
2005
To
2007
IT Soft
Company
Operator
Administration
• Answer all incoming telephone calls and
dispose of properly via appropriate transfer,
taking a message, or follow-up and return call
• Route all calls to and from the Call Center in the
a.m. and p.m.
• Routinely checks the queue to monitor calls
holding.
• Route all calls to the PCC appropriately.
• . Prints schedules two days ahead to confirm all
appointments by telephone.

5. 5
Training & courses
Category Training center Certifications
ICDL IBM • Computer and Presentation Skills.
• Conducted a Business Plan and PowerPoint
presentation for a prospective company.
Communication
skills
SCOPE • Communication skills and customer service
workshop
Business
Administration
ICS • Mini Diploma of Business Administration
2002
To
2005
Farghaly
Shops
Call Center • Answer calls professionally
• Respond to customer inquiries
• Research required information using available
resources
• Handle and resolve customer complaints
• provide customers with product and service
information
• Enter customer information
• process orders, forms and applications
• Identify and escalate priority issues
• route calls to appropriate resource
• Follow up customer calls where necessary
• Complete call logs
• Produce call report
2000
To
2002
Master Food
restaurant
chain
Call Center • Answer calls professionally
• Respond to customer inquiries
• Research required information using available
resources
• Handle and resolve customer complaints
• provide customers with product and service
information
• Enter customer information
• process orders, forms and applications
• Identify and escalate priority issues
• route calls to appropriate resource
• Follow up customer calls where necessary
• Complete call logs
• Produce call report

6. 6
IT Skills:
Soft Skills:
• Ability to manage stress and pressure effectively
• Ability to work for long time and in shifts.
• Good communication skills.
• Self – Confidence.
• Ambitious.
• Enthusiastic
• excellent interpersonal skills
• team building skills
• analytical and problem solving skills
• decision making skills
• effective verbal and listening communications skills
• attention to detail and high level of accuracy
• very effective organizational skills
• effective written communications skills
• computer skills including the spreadsheet and word processing programs, and e-mail at a highly
proficient level
• stress management skills
• time management skills
•
Hard Worker
Note: - I'd like to join your respective institute to increase my experience, and feel that I can add value
to your respective teamwork.
Saeed Mahmoud
Hint: If you have any further questions, please do not hesitate to call or email me.
Category Details
Operating
systems
Windows 98, 2000, Me, XP, Vista, 7. 8, 8.1, 10
Microsoft
products
Microsoft Office XP, 2003, 2007, 2010, 2013, 2016
Microsoft Outlook 2003, 2007, 2010, 2013, 2106
Internet All internet applications, Excellent at searching data