1. ANGSHUMAN DAS
Email: angshumandas001@yahoo.co.in Ph: 09903361802/ 033 23730242
PERSONAL SUMMARY
A pleasant, professional and proficient administrator who has a long track record of ensuring things run smoothly
behind the scenes of a busy office. An effective team member who has the ability to meet deadlines and ensure
that the highest standards of Office organisation are maintained at all times. Has a methodical and thorough
approach to work, and will go out of way to maintain an enjoyable and clean working environment. Has
experience of working with the general public, both face-to-face and over the telephone and is someone who will
always go that extra mile to get things done.
Skills: Tracking Budget Expenses, Staffing, Ability to multi-task and manage conflicting demands, Organization,
Coaching, Communication Processes, Disciplining Employees, Motivating Others, Ability to cope and work under
pressure, Reporting Skills
AREAS OF EXPERTISE
Office Procedures Data Management Training
IT Skills Customer Service Presentations
Reporting Rostering/Scheduling/Staffing Planning
Filling/Archiving Negotiation Skills Communication
Team Handling Leadership Sales
WORK EXPERIENCE & CAREER HIGHLIGHTS:
Mangalam Vidya Niketan (A B.K.Birla Group Initiative) (Since Jan 2014)
- Joined as a School Administrator
Responsibilities:
 Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a
safe and secure work environment; developing personal growth opportunities.
 Coordinating and arranging repairs to office equipment
 Scheduling meetings and preparing agendas for them
 Assists office staff in maintaining files and databases both electronic and hard copy
 Prepares reports, presentations, memorandums, proposals and correspondence
 Assigns jobs and duties to office staff as needed
 Monitors office operations including transport
 Schedules appointments and meetings for upper level management
 Serves as the go-to for office inquiries and conflicts
 Manages staff schedules
 Tracks office supply inventory and approves supply orders
 Assists in the preparation of department budgets and expenses
 Supervises all administrative personnel

2. Eagle Software (May 2011- Jan 2013)
- Joined as Center Manager
Responsibilities:
OFFICE ADMINISTRATIVE MANAGEMENT
 Office maintenance and proper scheduling of security
 Keeping track of contracts and different payments
 Keeping new vendors list ready for expansion of business
 Booking of venues for meeting and reviews
 Organizing transport for pick up and drops for agents – Cab Management
 Manage bookings of accommodation and vehicle during official visits
 Drafting of important mails as and when required
 Training and development of the admin team and security
 Performance appraisal
 Liaison with Government official etc.
 Administration activities like housekeeping
 Looking after day to day office activities
 Record attendance and checking attendance register
 Preparing various MIS
Tech Mahindra (May 2009-March 2011)
- Joined as a Team Leader
Job profile includes handling a team, guiding team to achieve their personal as well as organizational set by the
company, monitoring calls from Nice Tool and documenting them in PMS and Side by Side barging(SBS), guiding
team members and ensuring they accurate information to customers through other aspects of motivation and
coaching, handling of Office Manager Tool, daily attendance, leaves for Salary administration, updating the team
with various new schemes/changes, helping them to be dynamic and keep with tandem with the ever changing
work environment, preparation of various reports. Also a part of Admin department taking care various files and
documents, negotiation with vendors, office maintenance.
Aegis BPO Services Ltd. (2007-2008)
- Joined as a Team Leader
Job profile included handling a team of 25 agents regarding customer queries including booking of Home Demonstration,
ensure agents takes minimum number of calls per day and provides proper information to the customers, captures
exact data. Also handling Telecalling department where customers are being called up to give brief information about
the product (Hindustan Unilever’s Water Pureit) and book a Home Demo. Needs to maintain the targeted staff time

3. for the team and also the average call handling time. Needs to maintain all the reports required by the client including
MIS reports and setting targets and goals for the team and also working towards retention of employees. Needs to
handle staff scheduling and maximum utilization of a seat. Also handling the appraisal for the team.
Explore Tech Pvt Ltd (2004-2007)
- Joined as a Customer Care Executive and promoted to Supervisor
Job profile included handling a team of 20 agents to sell plans for lower tariff and other telecommunication product
like Broadband (XLN Communication & UK Insurance) also maintaining MIS reports and setting targets and goals for the
team
ACADEMIC QUALIFICATION:
Indian Certificate of Secondary Examination 1996
West Bengal Board of Higher Secondary Education 1998
B Com (H) Calcutta University 2001
COMPUTERS:
Certified Internet & Financial Professional
Financial Accounting, Internet, MS Office, Excel, Power Point
Personal Details:
Date of Birth: 01/01/1979
Nationality: Indian
Marital Status: Married
Address: 5/1 E, S. K. Sarbadhikary Lane Kolkata-700010
Hobbies:
Listening to music, Traveling
Angshuman Das DT: