1. Lisen Kerbuski
982 W. Dale
Muskegon, MI 49441
Cell: 231-288-6882 E-mail: majorslisen@yahoo.com
OBJECTIVE To obtain A multi-tasking position to utilize and enhance my customer service
skills as an asset to a company
Summary of
Qualifications
 Over three years’ experience in a medical office setting developing
friendly and personable customer service skills while working with
patients, coworkers, and doctors.
 Proficient in scheduling patients, checking patients in and out,
preparing charts, answering phones, and pulling / checking eligibility
 Referrals and understanding of insurance policies and coverage
 Trained in QuickBooks, invoicing, billing, posting payments, and aging
report
 Knowledgeable in medical terminology
 Experience working in Microsoft Office
 Capable of multitasking and remaining organized in all aspects of
work
Experience Receptionist / Office Administration
California Eye Wear, Muskegon, MI
05 / 2013 – Present
 Greeting patients, answering phones, checking patients in / out
 Checking insurance eligibility, invoicing, billing
 Referrals, ordering glasses /contacts
Customer Service- seasonal
Whippi-dip, Muskegon, MI
05/1998 – 08/2013
 Greeting customers, taking orders, working the cash register
 Serving, cooking, cleaning

2. Education Associate of Applied Science
Medical Administrative Specialist
Current Student
Baker College, Muskegon, MI
Certificate in Applied Science
Medical Receptionist
Graduated 2013 GPA 3.4
Baker College, Muskegon, MI