1. MARY DUBOSE
1752 Sparrow Point Lane
Fenton, Missouri 63026
Home: (636) 253-1993
E-mail: auntmaryd63026@yahoo.com
SUMMARY OF QUALIFICATIONS
Customer Service Insurance Specialist with expertise in responding to client and patient inquiries while
staying within company and compliance guidelines.
Strengths include: meticulous attention to detail, friendly and courteous
personality, exceptional communication skills and the ability to work on
multiple projects simultaneously while meeting deadlines.
Excellent trainer, dedicated to delivering exceptional service and quality.
PROFESSIONAL EXPERIENCE:
EXPRESS SCRIPTS PHARMACY-ST LOUIS, MISSOURI
PHYSICIAN ADVOCATE -CSR (2011-current)
Responsibilities include achieving daily call quotas. Resolve physician and patient inquiries,
handle calls tactfully and courteously using excellent customer service skills.
Meet or exceed expectations on volume of calls answered while keeping a strong rapport
with clients. Work closely with team leads to achieve deadline requirements.
HAWTHORN PHYSICIAN SERVICES - ST. LOUIS, MISSOURI
CUSTOMER SERVICE SPECIALIST (2001-2011)
Post payments and balance at end of day, end of month close.
Prepare refunds for patients and insurances. Assist patients with billing questions.
Call insurance companies to determine non-payment of claims.
Send appeals to insurance with corrected claims for payment.
EDUCATION
Graduate - National Training Center
Lotus I, II, III
DOS - WordPerfect
PROFESSIONAL DEVELOPMENT
Expertise in successfully handling difficult people, committed to corporate integrity,
compliance guidelines, exceptional customer service skills.
HONORS: Perfect Attendance
(Several awards)
Employee of the Month and Employee of the Year
Awarded for positive attitude, knowledge and customer service.
FORMER EMPLOYER
QUEST DIAGNOSTICS (1989-2000)
Customer Service Representative
Formerly Smithkline Beecham Clinical Labs