1. CRISTINA GRUNDORF
3107 Kim Ln Knoxville TN 37917
Cell Phone-(352) 672-4433 Email dracrisaya@gmail.com
CAREER OBJECTIVES:
Strongly motivated individual. Bringing strong bilingual communication and customer service
skills to exceed the employer’s expectations in a highly stimulating and challenging
environment.
Polished, professional customer account rep offering:
 10 years of experience providing customer support in customer service environments
 An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
 Strategic-relationship/partnership-building skills -- listen attentively, solve problems
creatively, and use tact and diplomacy to find common ground and achieve win-win
outcomes.
EDUCATION AND TRAINING:
MEDICAL DEGREE M.D., Universidad Nuestra Senora de La Paz. La Paz- Bolivia. Graduate 1/2000
A.S., BUSINESS AND MANAGEMENT, City College, Gainesville, Fl., Graduate 12/2015
GPA 3.88
B.S., BUSINESS ADMINISTRATION, University of Phoenix, Attending, 55% complete, GPA 3.84
EXPERIENCE:
City College Administrative Assistant Gainesville, FL (02/2014-12/2014).
 Organized files, operated fax, copier and printer.
 Greeted and directed students as they enter office and via phone
 Assist with all other office administrative duties

2.  Created and modified documents using Microsoft Office.
Co-Owner Burgers4u Gainesville Fl (02/2013-7/2013).
 Managed all aspects of food service operations (profit and loss responsibility).
 Hire, train, motivate, supervise, evaluate, schedule and terminate employees.
 Oversaw inventory control, ordering, food sanitation and quality control of food
products.
 Maintained excellent customer service by stressing "the customer comes first" in all
weekly employee meetings.
 Developed new menu and marketing program
 Ensured that all OSHA and DHEC regulations were complied with (passed all county and
state-mandated inspections).
Co-Owner Dragon Master Martial Arts Gainesville, FL (03/2007-12/2008).
 Collect customer data and maintained files and reports
 Entered customer data and financial information
 Check assistance to the students.
 Trained and supervised personnel.
 Provided team leadership.
Co Owner Climax Gym Fort Myer FL (03/2004-11/2004).
 Greet customers and ascertain what each customer need
 Answer questions regarding the store and its merchandise.
 Maintain records related to sales.
Medical Doctor Clinica Urme. La Paz- Bolivia (01/2000-02/2002).
 Demonstrated proficiency in taking patient medical histories, and vital signs, procedures
and ancillary tests.
 Consulted with medical specialists as necessary.
 Required to exhibit sympathy in medically sensitive circumstances with family and
patients.
 Kept up to date with the latest treatments, medicines and medical developments.
 Provided care to patients on hospital wards, outpatient clinics and also assisted in
surgery.
 Assisted in the operating theaters in surgical operations.
 Highly successful in the continually stressful medical environment to produce best result.

3. SPECIAL SKILLS:
 Bilingual English and Spanish.
 Team Leader.
 Responsible, calm in stressful situations.
 Demonstrated multi-cultural academic excellence.