Amanda Schwab is a bilingual medical office professional with over 12 years of experience in medical billing for both Medicaid and private insurance. She has skills in ICD coding, billing, collections, records management, and customer service. She is proficient in areas such as billing procedures, coding guidelines, patient charting, collections, and auditing. She has experience supervising medical billing staff and has excellent communication, problem solving, and attention to detail.

1. AMANDA SCHWAB
941 N 1500 W
Salt Lake City, UT 84116
Cell: 701-389-7814 ▪ momof2ninos@gmail.com
Bilingual Medical Office Professional
Summary of Qualifications
12 years of medical billing experience in both Medicaid and Private Insurance. Supervised and
directed all aspects of medical billing, collecting, and posting procedures including work with the
ICD-9/10 codes and guidelines. Excellent customer service skills in person and on the phone. Self-
motivated and detail orientated. Dependable and reliable. Bilingual English/Spanish.
Skills
ICD-9 (International Classification of Disease) Systems
Billing
Collection
Records management professional
HCPCS coding guidelines
Patient charting
Understand insurance and collections procedures
Close attention to detail
Adept multi-tasking
Experienced in office support (phones, faxing, filing, scanning, emailing)
Excellent verbal communication
Resourceful and reliable worker
Excellent problem solver
Composed and professional demeanor
Record auditing
Bilingual-Spanish
Experience
Medical Billing
•Private Insurance Billing Specialist
ND Billing Services, ND 58318 - 9/2014—8/2015 Entered / Updated Patient Demographics
Posted Encounter Forms
Posted adjustments due to contractual obligations as well as balanced and performed Daily close
Submitted Electronic and pater claims with appropriate documentation
Audited lab reports
Called patients and flagged accounts for follow up
Answered patient phone calls and responded to emails in a timely manner
Posted insurance payments and patient payments daily and rebilled corrected claims
Sent Incident questionnaire and max benefit denial letters to patients
Basic office tasks from answering the phone to scanning

2. Retail/customer service
•Sales floor Supervisor ShopKo Hometown, Bottineau, ND 58318 - 12/2013—9/2014
Opened and closed the store which involved opening the tills and closing and tills
I did the safe counts mornings and evenings
Bank deposits runs
Ran the cash register
Set up new displays and organizing
Helped customers as well as staff with all projects and questions.
Medical Billing
•Lead Medicaid Billing Specialist
Geneva Woods Pharmacy INC, Anchorage, AK, 1/1997—2/2006
Lead Medicaid Billing Specialist 1/97 to 2/06
Supervised 4 full time employees and 2 part-time employees. Handled scheduling for their hours and
breaks.
I maintained updated knowledge of coding requirements through continuing education and
certification renewal.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility and claims status with insurance agencies
Researched questions and concerns from providers and provided detailed responses
Maintained and researched knowledge and discrepancies of CPT and ICD-9 coding principles,
government regulation, protocols and third party requirements regarding billing for compliance and
reimbursement.
Accurately posted patient and insurance payments.
Submitted electronic and paper claims with proper documentation for timely filing. Precisely
evaluated benefits and eligibility. Confidently and adeptly handled claim denials and/or appeals
Translated for our Spanish speaking clients in all aspects of our services from intake to deliveries, and
questions or concerns.
Education:Taholah High School, Taholah Washington 1997