1. KASSANDRA SANCHEZ
521 Pioneer Avenue, Woodland, CA 95776 ♦ C: 530-863-9492 ♦ kassandramariesanchez@gmail.com
PROFESSIONAL SUMMARY
I have 4 years of experience working in customer service and 3 years of experience in marketing. Currently I
work at Woodland Veterinary Hospital as a Client Care Representative and the Kennel Technician Lead
Trainer. My duties include providing above the line customer service to all of our patients and clients as well
as maintaining an exceedingly functional work space in both departments. I have a knack for problem solving
and work well independently and with little oversight. I am a self starter and excel at managing visitors,
multi-line phone systems, and business corespondents.Before working at Woodland Veterinary Hospital I had
the opportunity to work for Fitness 19 and received a year and six months of marketing training. My main focus
when working with any company is to excel at customer satisfaction,retention and growth.
SKILLS
Proficient in cash management Service Oriented
Strategic sales knowledge Conflict resolution expert
Credit card processing Courteous demeanor
Multi-line phone talent Sharp problem solver
Skilled trainer Energetic work attitude
Excellent time management skills Strong client relations
WORK HISTORY
Kennel Technician Lead Trainer, 2014 to Current
Woodland Veterinary Hospital – Woodland, CA 95695
Revived the opportunity to be cross trained as both receptionist and kennel technician at the beginning
of employment. Acquired knowledge of both departments with in 4 months allowing the company to
utilize my duel skill set to their convenience.
Preformed administrative and receptionist duties such as answering the phone, booking appointments,
checking in and out clients , receiving payments, receiving shipments, etc.
Responsible for closing money at the end of the day assuring that all cash, checks, and receipts are
accounted
Assisted in “cleanup" of the companies 100+ Standard Operating Procedures, leading to my knowledge of
over 100 tasks
Voluntarily created a extensive training manual that effectively trained kennel technicians at Woodland
Veterinary Hospital since 2015.
Became the kennel lead trainer shortly after creating the Kennel Technician Training Manual and have
hired and trained 5 new employees
Sales/Morning Shift Lead , 2013 to 2014
Fitness 19 – Woodland, CA 95776
Responsible for greeting visitors and clients in a warm and friendly manner

2. Perform the tasks of monitoring access to the building and report any suspicious activity to the
management staff
Responsible for maintaining the health club facilities and ensuring that the resources are used efficiently
Handle general administrative tasks like emailing and faxing written correspondence, distributing parcels
and updating calendars
Responsible for collecting feedback from members on the service and update the same to the Human
Resource Manager
Schedule appointments of the new members with the programmer and dietitian
Lead Closer, 2012 to 2014
Baskin Robbins – Woodland, CA, 95695
Great guests with a smile and assist them with their orders
Kept store clean and sanitary by following OSHA protocol
Correctly received orders, processed payments and responded appropriately to guest feedback
Responsible for training new associates
Assisted with weekly stock ordering and inventory control
Responsible for closing money at the end of the day assuring that all cash, checks, and receipts are
accounted for
EDUCATION
High School Diploma: 2013
Woodland Polytechnic Academy - Woodland, CA 95776
Bachelor of Science: Business Management ,Current
Ashworth College - 6625 The Corners Pkwy Ste 500, Norcross, GA 30092