1. Elizabeth Spiteri
Mobile: 0433 566 789  Home: 9382 9071
I have an extensive administrative and customer service background, having worked in a
variety of call centers and receptionist roles in the Medical & Health, Hospitality and
Entertainment media industries. I have excellent communication skills, and a cheerful and
friendly manner.
Skills
 Computer proficiency in Microsoft programs including: Word, Outlook, Internet Explorer
and Excel
 A positive, enthusiastic, cheerful manner
 Excellent communication skills
 Accurate data entry skills
 Strict confidentiality regarding customers
 Am self-motivated with a conscientious attitude
 Strength in interacting with irate customers and resolving customer complaints in an
efficient and positive manner
 Ability to manage stress and work effectively under pressure
 Able to work and contribute in a team environment
 Excellent judgment in determining priorities and work accordingly to achieve deadlines
 High level of word processing
 Approach workplace change positively
 The ability to work autonomously
 Willingness to learn and acquire new skills
EMPLOYMENT HISTORY:
Slimlinewarehouse 2013 to 2014
Role: Customer Service & Sales Consultant
Customer service duties:
Liaising and responding with customers via phone and emails
Processing web orders and taking orders over the phone
Successfully resolving Customer disputes and complaints
Maintaining and updating databases that stores customer information
Promoting products and services

2. Elizabeth Spiteri
Copernicus Medical: 2012 to 2013
Role: Receptionist
Booking appointments
Contacting patients
Filing and scanning documents
Providing support and empathy towards patients
Good knowledge with software Pracsoft and Medical Director
Foxtel : 2007 to 2012
Role: Customer service Consultant
Customer Service duties including:
 Liaising and responding to customer queries
 Successfully resolving customer complaints
 Maintaining and updating databases that stores customer information
 Promoting products and services

Administrative duties including:
 Word processing
 Diary management
 Drafting correspondence
 Generating invoices
 Processing payments
 Achievement of completing 8 modules of FACE training

G&S Café 2005 to 2007
Role: Receptionist, Customer Service and Catering Assistant
 Successfully organizing functions
 Passion for great service
 Food preparation and high level food handling experience
Excellent Health & Safety knowledge
Customer Service and Catering duties

Maternity leave 2002 to 2004
Footscray Primary School 2001 to 2002
Role: Integration Aide and Administrative Assistant


3. Elizabeth Spiteri
Qualification:
Certificate III in Business
Hobbies & Interests
• Spending time with my family
• Cooking
• Entertaining and organizing dinner parties
• Reading
• Bowling
References can be provided on request