Monica Riley has over 10 years of experience in customer service roles within medical and call center environments. She currently resides in Philadelphia, PA and has a background in health care, including positions as a customer service representative, health care specialist, and receiving tech/laboratory assistant. Her skills include proficiency in Windows, client relations, medical terminology, and call center operations.

1. MONICA RILEY
4310 LORING ST, PHILADELPHIA, PA 19136
Cell: (215) 989-8282
Email: mlriley.mr@hotmail.com
PROFESSIONAL SUMMARY
Qualified Customer Service Representative with 10 ye ars’ e xpe rie nce in fast-paced customer
service medical and call center environment. Friendly, personable, professional adept at
working under pressure.
Skills:
 Licensed Health and Accident Agent
 MS Windows proficient
 Strong client relations
 Local/state health laws knowledge
 Mediation capability
 Patient Registration
 Medical terminology knowledge
 Skilled in call center operations
WORK HISTORY
Corporate Call Center, Blue Bell, PA September 2014-December 2015
Customer Service Representative
 Answered an average of 100 calls per day by addressing customer inquiries, solving problems
and providing new product information.
 Described product to customers and accurately explained details and care of merchandise.
 Developed reputation as an efficient service provider with high levels of accuracy.
 Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
 Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
 Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Private care- person’s name, Philadelphia PA June 2014-May2012
Health Care Specialist
 Power of Attorney
 Managed finances, bank accounts
 Set up appointments to and from Doctors
 Arranged placement into Nursing home facility
 Located Senior citizen apartment for placement

2. Page 2- Monica Riley resume
Thomas Jefferson Hospital, Philadelphia PA December 1997-September 2012
Receiving Tech/Laboratory Assistant
 Performed clerical duties such as patient registration, data entry, and answering phones.
 Took advantage of opportunities for continuing education, quality assurance and performance
improvement activities.
 Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
 Updated patient data and medical test results by using Graphical User Inter-phase System (GUI)
and Misys to ensure proper patient treatment.
 Entered data into databases in a timely and accurate manner.
 Added and scanned new material into database.
 Mastered and understood Hippa and OSHA laws to uphold a safe work environment and protect
patient privacy.
EDUCATION
McCarrie School ofHealth and Technology
ASSOCIATE DEGREE
Medical Laboratory Studies