1. Kashemi Long
1611 Amber Ridge Lane Apt C Raleigh, NC 27607 * Home (336)258-0733 * kashemilong@gmail.com
Professional Summery
Superior computer skills and telephone etiquette
Skills
 Exceptional communication skills  M ulti-line phone talent
 Q uick learner  M edical terminology knowledge
 Strong client relations  M icrosoft proficient
 Detail oriented  Familiarity with Key P erformance Indicators (KPI’s)
Work History
Support Coordinator – Contract based, 1/2016-3/2016
Biogen – Raleigh, NC
 Liaison between patient and health care organizations (P harmacies)
 A nswer inbound calls from patients, pharmacies and doctor’s office to solve patient needs.
 A ssess patient needs based on information provided.
Customer Service Agent – Project based, 9/2015 to 1/2016
Xerox - Cary, NC
 Inbound superior customer service for A nnual Enrollment for both retirees and active participants.
Security, 8/2014 to 9/2015
Brookridge Retirement Home-Winston-Salem, NC
 M onitor incoming visitors and incoming calls.
 M onitor for emergencies and patient welfare.
Customer Service Agent, 11/2012 to 01/2014
NBFSA-Winston-Salem, NC
 P rovided customer support to existing members.
 Keyed/worked medical claims that were sent in.
 C reated spreadsheets and reports used in company
 Served as the main liaison between clients and management.
Benefits Administrator, 9/2009 to 4/2010
Aon Consulting- Winston-Salem, NC
 P rovide customer service for inbound call center handling different levels of business: Health & Welfare, P ension, FSA, and
C obra.
Customer Service Agent, 9/2005 to 7/2007
Blue Cross Blue Shield of NC – Winston-Salem, NC
 A nswered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product
information.
 Ensured superior member experience by addressing members concerns, demonstrating empathy and resolving problems on
the spot.
Customer Service Agent, 9/2004 to 5/2005
Alltel – Tampa, FL
 Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on
the spot.
 M anaged wide variety of customer service and administrative tasks to resolve customer issu es quickly and efficiently.
Sr. Asst. Program Manager, 1/2000 to 8/2004
Accent Marketing, LLC – Zephyrhills, FL
 U sed management skills to organize and control 20+ employees (Direct Responsible).
 Interview, train, coach, and develop and evaluate employee work standards.
 Leadership training for existing and new employees.
 A warded top sales award for call center in 2004.
Education
GED: 1996
Surry Community College – Dobson, NC
Early Childhood Education: 2006
Forsyth Tech Community College – Winston Salem, NC