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MYRON GOLDSTEIN
1030 Deanwood Road, Apt. B2 · Parkville, MD 21234
(410) 818-6126 · goldstein.myron1@gmail.com
QUALIFICATIONS SUMMARY
MBA recipient who possess multifaceted skills, business acumen and experience in challenging
and fast-paced environments. Highly transferrable skills and fast learner, collaborative and
flexible team member with management talent and leadership skills.
Related skills and experience include:
 Customer Service: Work with diverse members of public including patients and family
members in busy hospital setting, and handle emergencies and other stressful
situations with tact and effectiveness. Create and maintain business relationships with
Doctors and Nurses using strong interpersonal skills and Professional Demeanor. Also
experienced in call center environment (8 years and counting) with ability to
informatively answer questions and assist callers.
 Information Management: Skilled at collecting, managing and documenting complex
data, and handling sensitive and confidential information which includes paying
attention to detail. Expert knowledge of computer applications that are used to process
medical insurance and demographic information in order to maintain records.
Communicate and share records and data with appropriate staff as needed.
 Operations Management: Background in overseeing operations and serving as
supervisor and interim manager in busy corporate mailroom.
 Supervision and Training: Adept at supervising personnel and coordinating workflow.
Skilled at training new employees and coaching team members.
PROFESSIONAL EXPERIENCE
THE JOHNS HOPKINS HOSPITAL — Baltimore, MD
Patient Service Coordinator, 10/2007 to Present
Related Skills: Customer Service, Scheduling and Coordination, Data Collection, Computer
Data Entry, Insurance, Medical Records, Staff Collaboration
Handle patient relationships and provide customer service and staff support in busy
hospital’s Department of Admitting and Registration. Serve as first contact for patients
upon entry. Collect, interpret and manage highly sensitive and confidential patient
information. Work in fast paced environment, and handle diverse populations and
situations, and handle emergencies and other situations calmly and with empathy.
 Process incoming patients in Emergency Department and Main Admission Office.
 Efficiently interview patients to collect information about insurance, medical
situation, demographics and specific circumstances.
 Utilize computer systems and applications to c ollect and organize data, and provide
information to medical staff and others. Manage medical and insurance records.

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 Work in Call Center, answering phone calls in call center area to assist callers and
answer general inquiries regarding hospital services.
 Train new employees.
 Update staff members on policy changes and other pertinent information.
 Assist nursing units in processing of information related to patient expiration within
hospital.
DOZIER TECHNOLOGIES, INC. /OFFICE TEAM — Baltimore, MD
Assistant Manager, 08/2006 to 10/2007
Related Skills: Supervision, Training, Workflow Management, Mail room Operation,
Logistics, Mail Processing and Distribution,
Provided management support in operation of corporate mailroom that sorts and
distributes incoming mail and processes outgoing mail. Performed front-line duties and held
supervisory role.
 Supervised employees in mailroom. Coordinate workload and scheduling. Monitored
operations and ensured efficiency and performance. Resolved problems.
 Filled role of Interim Manager and oversaw all operations and staff during absence
of regular Manager.
 Trained new employees in procedures, standards and other matters. Updated
employees on policies and other changes.
 Kept daily log of amount of processed mail and sent out requests for additional
postage funds.
 Assist mailroom users and answered questions.
ADDITIONAL EXPERIENCE
MARYLAND BUSINESS ROUNDTABLE FOR EDUCATION— Baltimore, MD
Educational Presenter, 2014 to Present
Create and deliver presentations for 8th and 9th grade students on personal and career
development topics as volunteer with professional organization. Address subjects that include
goal setting and college planning.
COLLEGE BOUND FOUNDATION-Baltimore, MD
Application Reader, April 2016
Review Scholarship applications of High School Seniors using multiple computer applications
for College Bound Foundation to determine finalist for awards.
EDUCATIONAL BACKGROUND
Master of Business Administration
STRAYER UNIVERSITY, Owings Mills, MD (2012)
Bachelor of Arts in Criminal Justice
UNIVERSITY OF MARYLAND, College Park, MD (2005)