1. Debbie Hopson dhopson6@yahoo.com
3411 E. Cambridge Ave Phoenix, AZ 85008 (623)418-7930
CUSTOMER SERVICE PROFESSIONAL
Profile  8 years’ successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting, sales staff
support, and planning/implementing proactive procedures and systems to avoid
problems
 Solid computer skills
 Working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft
Word., and Power Point
 Ability to train customer service employees
 A team player
 Develop plan, conduct audits and variance analyses, process payroll and payroll tax
reports and filings, and maintain/update accurate inventories
Synopsis of
Achievements
 Consolidated three different Operating Pharmacies into one Accounts Payable system
 Proactive planning led to notable increase in morale in all departments
Education Everest University College Online
Associate of Science in Medical Billing and Coding GPA: 3.87
Graduated July 2012 with Magna Cum Laude
Everest University College Online
Bachelor of Science in Business Administration GPA: 3.84
Graduated July 2014 with Magna Cum Laude
Everest University College Online
Master of Business Administration GPA: 3.93
Started 2014 to July 2016
Honors The National Society of Collegiate Scholars
 Vice President- Igniter Ambassador Online Chapter
Ambassador Community Outreach Council (member)
Employment PharMerica Pharmacy 2001 -2010
Customer Service Representative
 Answered and directed a busy multi- line incoming phone system.
Transferred calls to appropriate staff in a courteous and efficient manner
 Managed multiple accounts to ensure incoming payments were posted
correctly and timely, managed outgoing payments to ensure company
accounts were maintained and paid in full
 Supported pharmacists in opening new accounts and upgrading existing
service
 Quickly and effectively solve customer challenges
 Maintain quality control/satisfaction records, constantly seeking new ways to
improve customer service
 Handled cash, check and credit charges while reconciling shortage and
overages in daily drawers