Patrice Lawrence is seeking a position in a professional office environment where she can utilize her customer service, organizational, communication, and medical office administration skills. She has over 8 years of experience working in medical reception and customer relations roles for Visiting Nurses of Albany, Equinox Inc, and Wei Wei Acupuncture PC. Her experience includes scheduling appointments, resolving patient issues, generating reports, and performing various clerical duties. She holds certificates in medical office administration, digital literacy, and as a certified medical administration assistant.

1. PATRICE G. LAWRENCE
17 Bogart Terrace, Albany, NY 12202
(518) 729-4678, Cell (518) 322-1545
caines1970@hotmail.com
OBJECTIVE: Highly motivated individual, eager to secure employment with professional office.
Eager to learn and enhance current skills, in a professional environment with stability and growth.
Professional Summary:
Professional Customer Service Skills Excellent Organizational Skills
Excellent Communication Skills Motivated and positive with strong work ethics
Schedule/ Monitor Appointments MS Word and Data Entry
Perform Medical Office Duties Receptionist Skills
Experience:
Visiting Nurses ofAlbany
Albany 04/14- Present
Albany, NY
Receptionist 04/28-8/21
Customer Relations Specialist 08/21 –Present
Provide support and functions as Dept Scheduler
Answer all customer relations issues and concerns
Forecast and resolves staffing issues on a daily basis
Liason between medical facilities and physicians offices
Provide input and solutions to supervisors regarding customers and workers concerns
Contact Patients regarding upcoming appointments
Generate daily and weekly reports for Patient Service Managers and Director
Equinox Inc 10/10/11 – 04/25/14
Albany, NY
Equinox Outpatient Clinic
Front Office Receptionist
Answering multiple telephone lines
Scheduling and confirming patient appointments
Scheduling transportation for patients
Collecting copayment from patients and other clerical duties
Wei WeiAcupuncture PC, 01/04 -09/11
Albany NY
Receptionist
Scheduling and confirming appointments
Billing insurance company and workers compensation insurance

2. Education
Capital district Educational Opportunity Center
2011: High School Equivalency Diploma- GED
2012: Computer Digital Literacy Certificate
2012: Medical Office administration certificate, SUNY/HVCC
2012: Academics Achievement Certificate, SUNY/HVCC
2012: Certified Medical Administration Assistant, NHA
ACHIEVEMENTS
2014: Promoted to Customer Relations Specialist
2014: New Employee of the Year
REFERENCES: Furnished upon request.