1. 162 Squires Bend, Stafford, TX 77477713-494-6550JKennedy0215@gmail.com
Jasmine Kennedy
Objective
To obtain a position with a stable and growing company where I may contribute my skills, work
experience, and education to the overall success of the company.
Experience
April 2013-Present Empyrean Houston, TX
Tier II – Supervisor
 Handle a wide variety of calls and cases
 Identify service problems
 Provide problem resolution by effectively communicating with otherdepartments, product vendors,
and the participant or client.
 Receive, distribute, and/orown tasks including resolution and appropriate customer support.
 Ensure all interactions with customers (both internal and external) are professionaland courteous.
 Assist in preparation of daily, weekly or monthly reports.
 Customer Support : Answers questions and resolves issues based on phone calls, emails, internet
inquiries from members, clients and others while maintaining consistent quality
 Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
 Update member data including dependents,change ofaddresses,etc., ensuring data integrity.
 Effectively interact with all team members for purpose of resolving participants' or clients' needs.
 Be available to train certain client specific information to ensure that quality is upheld.
 Ensure that all representatives are available during peak times to ensure service level agreements are
maintained.
Aug. 2012-Dec. 2012 Extend Health Houston, TX
Benefit A dvisor, Licensed (contract)
 Processclient applications and submit to various insurance companies.
 Conducted health needs analysis,evaluating each individual’s needs with the Medicare plans
available.
 Speak with 10-15 individuals each day; completed approximately 10-20 applications a day.
 Trained to communicate with senior citizens.
Aug. 2011-May 2012 Aon Hewitt Navigators The Woodland, TX
Benefit A dvisor
 Receive,review,and submit completed insurance applications to various carriers.
 Corresponded daily with retireesto educate each individualon Medicare options,and assisted in
selecting appropriate supplementalMedicare insurance.
 Approximately 10-15 outbound calls; completed approximately 10-30 applications a day.
 Performed many differentprojectsand testcaseswithin the department.
Education
Aug. 2007-May 2011 Clark Atlanta University Atlanta, GA

2. Arts & Science Bachelor’s Degree Major: Biology
Certifications
General Lines Agent
Life, Accident, Health and HMO