Luz Ortiz is seeking a challenging position that allows her to use her 5+ years of customer service experience and skills. She has experience as a chiropractic assistant, leasing agent, and bank teller. Her qualifications include strong communication, problem solving, computer, and multi-tasking abilities. She is proficient in software programs like Yardi and Onsite. Ortiz is also eager to learn new skills and stay up to date on business and technology advancements.

1. Luz Ortiz
Mesa, AZ | lortiz305@gmail.com
Summary
To obtain a challenging position thatallows me to utilize my current skills to assist in
advancing a business that offers a stable employment opportunity.Iam also eager to
learn new skills and business and technological advancements.
Summary ofqualifications
 5+ years’ experience in face-to -face customer service
Excellentcommunication and people skills
Able to follow set company policies and procedures
Strong problem solving skills
Proficientin newestcomputer technologies and software,Yardi, Onsite etc..
Strong customer service skills
Ability to work well in a team environmentto service customers
Problem solving skills
Ability to follow procedures
Strong listening and verbal communication skills
Detail-oriented and organized
Ability to multi-task
 Experience
March, 10th,
2015- Present
Chiropractic Assistant, Medical Front Office, Emergency Chiropractic
 Welcomed and greeted all patients and visitors, in person and over the
phone.
 Answered the phone while maintaining a polite,consistentphone manner
using proper and professional telephone etiquette
 Responsible for keeping the reception area clean and organized
 Registered new patients and updated existing patientdemographics by
collecting patientdetailed patientinformation including personal and
financial information
 Facilitated patientflow by notifying the provider of patients' arrival,being
aware of delays, and communicating with patients and clinical staff
 Responded to patients', prospective patients, and visitor inquiries in a
courteous manner
 Kept medical office supplies adequately stocked by anticipating inventory
needs,placing orders,and monitoring office equipment
 Protected patientconfidentiality by making sure protected health
information is secured by not leaving PHI in plain sight and logging off the
computer before leaving itunattended.
 Followed and practiced HIPPA training (certificate received)
Leasing Agent,Career Strategies Inc. ApartmentStaffing
 Evaluated prospects needs and focused on the properties benefits.

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 Prepared and executed legal documents.
 Reviewed and processed applications;leased apartments to qualified
prospects
General office duties such as telesales,filing, copying,and billing
 Promoted Residentretention
October, 2007
to March, 2008
Teller, Compass Bank,Chandler,AZ
 Provided excellentface to face member service.
 Processed member deposits,withdrawals,transfer of funds, etc.
 Used excellentcash handling and balancing skills
 Thrived in a member service oriented environment
 Enthusiastically cross sold compass bank products and services
Education
 East High School, Rochester,NY 09/00-04/03
 Gateway Community College,Nurse Assisting,AZ 01/09-05/2009
 Practical Training Solutions,Phoenix,AZ 8-24-2013
 Chandler-GilbertCommunity College- 2010- Present