1. MAURISA GOLDBERG
4 COUNTRY VIEW DRIVE
ATTLEBORO, MA 02703
508-423-1617
MAURISABGOLDBERG@COMCAST.NET
PROFILE:
Excellent customer service skills with an understanding, knowledgeable, efficient manner
Extensive knowledge advising patients, office staff, and insurance representatives
Energetic, team oriented individual with a record of forming positive relationships
QUALIFICATIONS
Positive attitude
Effective communicator
Efficient
Easily and quickly able to form positive working relationships
Work tasks from start to finish
Works well in team setting and independently
Compassionate with customers and co workers
Passionate in my beliefs
Humble and able to accept criticism and make corrective actions when necessary
TECHNICAL SKILLS
Multiple Proprietary software systems
Microsoft Word, Excel, Outlook, and PowerPoint
Electronic Medical Records
Medical Manager
Medisoft
Intergy
PROFESSIONAL EXPERIENCE
Optum, Inc. (formerly Connextions, Inc. for Healthsource RI) Providence, RI 02904
12/2013-present
Client Engagement Specialist
Answer phone calls in call center environment
Enroll customers in health care insurance policy
Answer customer questions/concerns about financial and healthcare policies
Follow protocol on phones
Follow adherence protocol
Comprehensive Practice Management Services, Inc, Lincoln, RI 02865 11/2012-08/2013
Biller
Charge Entry
Payment Posting
Customer Service
Aged Trial Balances
Various Staffing Companies Boston, MA 12/2010-10/2012
Contract positions
Demographic data entry
Audit medical practices
2. The Miriam Hospital Providence, RI 02/2011-07/2012
Registrar
Registered patients in the Emergency Department
Admitted patients to Inpatient and Observation areas
Verified patients’ insurances
Collected patients’ co payments
Explained HIPAA policy to patients
Explained Community Free Service to patients
Chico’s, Mansfield, MA 2011-2012
Sales Associate
Sell clothing and accessories
Assist customer and advise customers
Hart Associates Dedham, MA 04/2004-08/2008
Claims Resolution Specialist
Communicated with physicians’ offices staff regarding billing practices
Analyzed/Adjudicated payment issues for clients
Resolved/Recognized trends for clients
Negotiated with insurance companies regarding reimbursement
Established and maintained professional business relationships with clients’ business
offices, patients, and insurance carriers
Resolved inquiries and problems for patients, medical office staff and payers in an efficient
manner
Ability to keep anxious, worried patients calm
Provided coding consultation with internal staff and clients’ office staff
Consistently provided exceptional customer service to insurance companies, physicians, and
Patients
Previous Medical Office Experience 1990-2003
Benemax, Medfield, MA 2003 Account manager
Attleboro Medical Associates, Attleboro, MA1998-2003 Front Office
Brigham Medical Group, Brookline, MA 1995-1998 HMO Account Specialist
MGH Professional Organization, Charlestown, Ma 1991-1995
AWARDS
NUMEROUS WOW CALLS (Customer asks to speak with supervisor to tell supervisor the
excellent customer service skills the client engagement specialist displayed)
DEANS’ LIST BOSTON UNIVERSITY
VOLUNTEER EXPERIENCE
Jewish Seniors Agency of RI- Board of Directors
American Cancer Society Providence, RI-Team Captain
EDUCATION
Blue Cross Blue Shield of RI Providence, RI 03/2010 Internship
MTTI Technical Institute Seekonk, MA 08/2009-03/2010 Medical Office Management
Boston University Boston, MA 1973-1977 B.A., Education
