1. LLaauurraa HHaawwkkeeyy
2765 Buena Vista Ave, Lemon Grove, CA, 91945 (619)318-2344 LauraLuuu33@gmail.com
OOBBJJEECCTTIIVVEE:: To obtain a professionalposition in the health care field utilizing my knowledge of procedures and
protocols in Phlebotomy and Medical Lab Assisting.
QQUUAALLIIFFIICCAATTIIOONNSS::
 Ability to work in a high stress fast paced environment
 Excellent interpersonal and customer service skills
 Resourceful team player as well as the ability to work independently
 Highly motivated and detail oriented
 Familiar with medical terminology, infection control and safety procedures
SSKKIILLLLSS::
 Performed over 500 successfulvenipunctures,butterflies,syringe draws and blood cultures
 Skilled at preparing and staining thick and thin blood smears
 Performed capillary sticks, decanting,inoculating cultures,blood typing, rapid strep test,and throat swab
 Batching and processing blood and urine specimen
 Maintain proper protocolfor identification of patients, specimen labeling and quality assurance
EEDDUUCCAATTIIOONN && CCRREEDDEENNTTIIAALLSS::
 Licensed Phlebotomy Technician- CPT 1, State of California 03/2015
 GHOC, Phlebotomy and Medical Lab Assistant 01/2015
 California Real Estate License 03/2010
 Real Estate Principals, Real Estate Practice and Real Estate Finance, San Diego City College 01/2010
 Biology, Microbiology and Chemistry, San Diego City College 06/2009
 AA in General Studies, Grossmont College, Hospitality/ Business, San Diego, CA 12/2008
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE::
Phlebotomy/ MLA Externship- Scripps Clinic Torrey Pines ▪ Torrey Pines, CA 12/14-01/15
 Completed a 160 hour externship in phlebotomy and medical lab assisting
 Demonstrates knowledge of the importance of expiration dates,proper storage,stock rotation and cost
containment
 Knowledge of common medical and laboratory terminology
 Observes proper “Standard Precautions” and infection control procedures at work
 Knowledge of specimen handling procedures for routine and special specimens
 Uses proper patient identification procedures for specimen collection and labeling
 Demonstrates proper bedside manner and has the ability to handle patients special needs and situations
 Handles urine specimen and the preparation from analysis to shipment
Server/ Bartender – Hooley’s Irish Pub▪ Rancho San Diego, CA 05/14 -Present
 Great memory with the proven ability to quickly learn all aspects ofthe new menu and specialties

2.  Reputation for putting guests at ease,handling large crowds, and maintaining composure in stressful
situations
 Dedicated to maintaining a clean dining room and adhering to all safety and legal standards
 History of creating clear, polite and positive communication with diverse guests to ensure seamless order
placement
 Vast knowledge of the POS system
Bartender- Incahoots Dance Hall and Saloon ▪ San Diego, CA 01/13-07/14
 Ability to multi-task while providing a high level of service
 Knowledge of all State, federal and Corporate liquor regulations with regard to serving beverages
 Highly skilled in mixing, garnishing and serving drinks in keeping with bars specifications
 Anticipate customers needs to decide if additional services are needed
 Extensive cash and credit card handling experience
 Clean and sanitize bar and equipment and replenish supplies
Head Cocktail Waitress/ Food Server- Incahoots Dance Hall and Saloon ▪ San Diego, CA 09/11-01/13
 Ability to multi-task
 Highly skilled in serving beverage and food in a welcoming, polite and timely manner
 Excellent communication and people skills
 Provide excellent customer experiences
 Ability to make quick decisions and solve problems
 Team Player
 Trained other members of the team in waitressing/ food serving duties
Real Estate Agent, SFR- Coldwell Banker Residential Brokerage ▪ San Diego, CA 06/10-01/14
 Communicated with clients to understand theirneeds and wants
 Coordinate and fix appointments with prospective buyers and sellers
 Making cold calls and prospecting to businesses and potentialclients
 Act as a liaison between buyers and sellers ensuring a positive experience for both parties
 Responsible for preparation of contract documents, purchase agreements, and closing statements
 Assist in the creation of marketing materials for property
Lead Hostess- Sage Café at Barona Casino ▪ Lakeside, CA 02/07-12/09
 Greeted and seated guests in a warm friendly manner
 Managed organization and rotation of seating for up to 15 servers
 Helped servers with taking drink orders and delivering food
 Managed wait lists for up to 200 guests
Club Barona VIP Services Host 2- Barona Casino ▪ Lakeside, CA 03/06-02/07
 Trained new employees on computer systems and inventory
 Demonstrated pleasant and enthusiastic manner at all times
 Managed the guests Club Card accounts and gifted cash and comps based on their play
 In charge of Inventory of cash and gift cards exceeding over $100k
Guest Services Representative- Barona Casino ▪ Lakeside, CA 01/05-03/06
 Worked with other employees or departments as required to ensure 100% guest satisfaction

3.  Worked special promotions and high profile events
 Greeted and escorted guests to their destination
 Responsible for answering phone calls and managing customer queries and objections in a proficient
manner
AADDDDIITTIIOONNAALL TTRRAAIINNIINNGG AANNDD CCEERRTTIIFFIICCAATTIIOONNSS::
 Basic Life Support,American Heart Association 08/2014
 Principles of Information Systems, Mesa College 04/2008
-Excel, Word, Outlook, Power Point, Access
 Interpersonal Communication, Grossmont College 10/2005