Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt . Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager

1. Gamal
Elsayed
Protocol
Manager
|
Guest
Relations
|
Hospitality
Management
+20
1280615836
/
+966
564898414
gamal.regenthotels@gmail.com
www.linkedin.com/in/gamal-­‐elsayed
SUMMARY
§ Profile:
Multi-­‐lingual
Protocol
Management
&
Guest
Relations
professional
with
12+
years
of
diversified
experience
at
leading
hospitality
companies
in
Saudi
Arabia,
Montenegro,
UAE
and
Egypt
§ Expertise:
Hospitality,
Protocol
Management,
Guest
Relations
Executive,
Supervisor,
Executive
Butler
§ Education:
Hospitality
High
School;
Certified
in
Hospitality
Service;
Certified
Supervisor
&
Manager
CORE
COMPETENCIES
§ Tourism
&
Hospitality
Management
•
Hospitality
Protocol
Management
•
Guest
Service
•
VVIP
Guest
Relations
•
Guest
Satisfaction
&
Retention
•
Client
Relationship
Management
•
Pre-­‐opening
Management
•
Revenue
Management
•
Supervision
•
Leadership
•
Top-­‐tier,
full-­‐service
dining
KEY
CAREER
ACHIEVEMENTS
§ Accomplished
International
Hospitality
professional,
who
successfully
worked
at
leading
global
luxury
hotels
(i.e.
Regent,
Marriott,
Savoy,
Sheraton,
Hyatt)
across
Europe,
Middle
East
and
Africa
WORK
EXPERIENCE
Dec
2019
-­‐
Present
Protocol
Manager
at
H.E.
Sheikh
Saleh
Kamel
(Saudi
Arabia)
§ In
charge
of
H.E.
office
and
palace.
Providing
quality,
proactive
and
consistent
VIP
customer
service
§ Managing
hotel’s
booking,
reservations,
customers’
arrivals/departures,
assisting
with
air
freight
§ Managing/reviewing
the
mailbox,
and
all
the
type
of
phone
call
responsible
for
arranging
and
coordinating
daily
and
annual
schedule,
meetings,
and
travel
trips,
flight
reservations,
events
§ Supervising
the
secretarial
team
consisting
of
10
members
and
the
medical
staff
team
Nov
2018
-­‐
Dec
2019
Executive
VIP
Butler
at
Regent
Porto
Montenegro
(Montenegro)
§ Provided
expert
assistance
for
all
High-­‐Profile
and
VVIP
Guests,
especially
from
the
Royal's
Family
§ Responsible
for
all
Guest
Relations
and
full
support
for
the
Concierge
team
§ Coordinated
VIP
suite
guest
rooms
and
all
concerned
departments
to
fulfill
guest
needs/requests
§ Performed
operations
like
check-­‐ins
/
check-­‐outs,
update
profile,
room
reservations,
requests,
payment,
verify
and
adjust
billing,
activate
room
keys,
process
check-­‐out
on
the
hotel
Opera
system
§ Delivered
high
level
of
guest
service,
hosted
and
welcomed
all
guests
in
gracious
and
polite
manner
§ Professionally
took
care
of
guests'
requests
and
efficiently
liaised
with
respective
departments:
laundry,
wake
up
call,
spa
bookings,
concierge
and
any
special
requests
§ Followed
guests’
requests
until
they
are
completed,
and
up
to
a
positive
guest
satisfaction
feedback
Nov
2017
-­‐
Oct
2018
Pre-­‐opening
Supervisor
at
Marriott
International
(UAE)
§ Supervised
4
outlets
and
room
service
operations,
and
organized
large-­‐scale
events,
banquets
§ Led
a
team
of
16
employees
and
directed
on
effective
methods,
operations
and
procedures
§ Assisted
Restaurant
Manager
in
preparing
staff
rosters,
time
sheets,
meal
breaks,
cleaning
duties
§ Ensured
that
hotel
brand
standards
and
SOP's
are
consistently
implemented
§ Maintained
orderly
and
tidy
restaurant
during
operations,
controlled
music,
lights
and
noise
level
§ Maintained
the
highest
standards
of
cleanliness
and
hygiene
in
the
outlets
§ Created
fun
team
building
activities
to
engage
staff
in
upselling
to
meet
revenue
targets
§ Correctly
calculated
inventory
and
ordered
appropriate
supplies
§ Oversaw
front
of
house
personnel
to
maintain
adequate
staffing
and
minimize
overtime
§ Organized
special
events
in
the
restaurant,
including
receptions,
promotions
and
corporate
lunches

2. Aug
2015
-­‐
Nov
2017
Shift
Leader
at
Marriott
International
(UAE)
§ Established
rapport
with
guests
to
build
guest
loyalty
and
gather
constructive
feedback
to
ensure
satisfaction
of
every
individual
guest.
Responsible
for
promoting
and
ensuring
guest
satisfaction
§ Led
staff
to
work
as
a
team
to
ensure
optimum
service
and
that
guest
needs
are
met
§ Completed
opening/closing
duties,
set
up
necessary
supplies
and
tools,
cleaned
equipment/areas
§ Assisted
management
in
hiring,
training,
scheduling,
evaluating,
counseling,
disciplining,
and
motivating
and
coaching
employees
§ Maintained
cleanliness
of
work
areas
throughout
the
day,
practiced
clean-­‐as-­‐you-­‐go
procedures
§ Complied
with
hotel
security,
fire
regulations
and
all
health
and
safety
legislation
Nov
2013
-­‐
Jul
2015
Supervisor
at
Savoy
Hotels
&
Resorts
(Egypt)
§ Successfully
built
guest
loyalty,
while
ensured
and
exceeded
high
level
of
guest
satisfaction
§ Communicated
information
to
manager/supervisor
by
documenting
pertinent
information
in
appropriate
department.
Made
sure
of
represent
needs
of
the
team
during
the
operation
§ Effectively
hired,
trained
and
managed
employees,
and
served
as
a
role
model
§ Assisted
other
departments
wherever
necessary
and
maintained
good
working
relationships
Dec
2010
-­‐
Oct
2013
Shift
Leader
at
Sheraton
Hotels
&
Resorts
(Egypt)
§ Greeted
and
welcomed
guests.
Assisted
guests
with
table
reservation.
Assisted
guests
while
seating
§ Responsible
for
clearing,
collecting
and
returning
food
and
beverage
items
to
proper
area
§ Maintained
cleanliness
of
work
areas,
china,
glass,
etc.
throughout
the
shift
§ Performed
shift
closing
on
the
Point
of
sales
terminal
and
tally
cash
and
credit
card
settlements
§ Ensured
a
restaurant
is
always
kept
clean
and
organized,
both
at
front
as
well
as
a
back
of
house
§ Completed
the
daily
responsibilities
that
are
set
for
each
individual
shift
§ Conducts
monthly
inventory
checks
on
all
operating
equipment
and
supplies
§ Performed
an
active
role
in
coaching
and
developing
junior
staff
Aug
2008
-­‐
Oct
2010
Food
&
Beverage
Assistant
at
Hyatt
Regency
(Egypt)
§ Greeted
and
presented
guests
with
a
menu,
and
informed
them
about
special
offers
§ Suggested
Food
and
Beverages
to
guests
and
also
succeeded
to
effectively
upsell
§ Took
F&B
orders
from
guest
on
order
taking
pads
or
on
the
handheld
Point
of
sale
(POS)
system
§ Observed
guests
and
ensured
their
satisfaction
with
the
food
and
service
§ Promptly
responded
to
guest
with
any
additional
request
EDUCATION
2002
-­‐
2006
Hospitality
High
School
(Egypt)
CERTIFICATION
§ Essential
Skills
for
Supervisors
and
Managers
(ESSM),
Marriott
International,
June
2018
§ Person-­‐In-­‐Charge
Award
(PIC),
TSI
Quality
Services,
December
2017
§ Emergency
First
Aid,
Dubai
Corporation
for
Ambulance
Services,
February
2018
COURSES
&
TRAININGS
§ Express
Yourself
(Marriott)
•
Managers
Induction
(Marriott)
•
Loyalty
All
Associates
(Marriott)
•
Explore
SPG
(Marriott)
•
True
Hospitality
Service
Skills
(Regent)
SKILLS
§ Hard
Skills:
Microsoft
Office
•
Opera
§ Soft
skills:
Proactive
•
Communication
•
Adaptability
•
Teamwork
•
Work
Ethic
•
Flexibility
LANGUAGE
Arabic
(native),
English
(fluent),
Italian
and
Russian
(excellent)