1. SUSAN SWAIN
3285 W 94th Street, Cleveland, OH 44102 H: (216)470-1235 ♦ suswain@sbcglobal.net
PROFESSIONAL SUMMARY
Leadership and team building skills including organizing daily operations and special projects. Extensive customer
service expertise with all levels of corporate customers. Analytical thinking and problem solving skills including
production delegation, attention to detail, and time management. Production skills include but are not limited to
Microsoft office, accounting and bookkeeping software, typing, filing, organizational skills (10+ years)
SKILLS
Attention to detail Extensive food/beverage knowledge
Filing and data archiving Service-oriented team player
Trusted key holder Food safety certified
Exceptional communication skills Office Management Skills
Strong client relations Professional Phone Etiquette
Proficient in cash management Data Entry
PERSONAL INFORMATION
My passion is in service which is why I studied public administration; I find the study of culture fascinating and am
always looking for ways to be involved. I have always had an interest in design and organization. I designed kitchens
for Home Depot for a summer and I also traveled to Maui for an extended stay to learn about the island and culture. I
have studied Art, History, Cooking, and Gardening. Letters of reference can be furnished upon request
WORK HISTORY
Customer Service Representative, 10/2015 to 09/2016
Service1st LLC – Cleveland, OH
Schedule appointments for the Cleveland Water Clear Reads Program
Ordered and distributed office supplies while adhering to a fixed office budget.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Maintained a clean reception area, including lounge and associated areas.
Food Service Supervisor, 01/1985 to 01/2015
Sodexo Corporation – Cleveland, OH
Supervised Executive Dining Rooms at Eaton Corporation and Key Bank Corporation, organized, serviced and
inventoried 16 coffee kitchens while managing the catered events for Eaton Corporation, meeting attendant for
Squires, Sanders and Dempsey Law Firm.
Assisted diners with obtaining food from buffet/serving table as needed.
Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and sterilized equipment and facilities
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Responsible for the production and plating of desserts.
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service for catering events
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Spoke with patrons to ensure satisfaction with food and service
Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles

2. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Attended pre-shift meetings to prepare for large parties and reservations.
Office Manager/Bookkeeper Independent Contractor, 08/2004 to 12/2011
Service First Corporation – Cleveland, OH
Entered financial data into the company accounting database to be verified and reconciled.
Generated invoices upon receipt of billing information and tracked collection progress.
Tracked financial progress by creating quarterly and yearly balance sheets.
Streamlined daily reporting information entry for efficient record keeping purposes.
Established a QuickBooks accounting system to reflect accurate financial records.
Reconciled company bank, credit card and line of credit accounts.
Communicated with customers to identify and resolve outstanding payments.
EDUCATION
MBA: Non-profit organizations, 2015
Ashford University on line studies - San Diego, CA
Public Administration and Non-profit Organizations
4.0 GPA
Coursework includes Speech and Communication, Sociology and Psychology
Accounting and Management classes
Bachelor of Science: Social Sciences, 2013
Ashford University on line studies - San Diego, CA
Social Sciences
4.0 GPA
Coursework includes Speech and Communication, Sociology and Psychology
Associate of Arts: Art, History, and Engineering, 1997
Cuyahoga Community College - Cleveland, OH
3.78 GPA
Coursework includes Speech and Communication, Sociology and Psychology
History, Art, and Engineering classes