1. Keisha Bryant
3325 Walters lane #103 District Heights, Md. 20747
(H) 301-278-5503 (C) 240-355-6532 Keishabryant121507@gmail.com
Qualifications Profile
Highly organized and personable server with experience in providing exceptional
customer service in establishments ranging from casual cafe's to fine dining restaurants.
* Dedicated to ensuring customer satisfaction by remaining accessible and friendly
* Exceptional interpersonal and team building skills with an aptitude for building a
rapport with a diverse range of customers, managers, and colleagues; talent for quickly
resolving issues prior to escalation
* Thorough knowledge of menu offerings, including gourmet foods, spirits, and wine
pairings
* Skilled at anticipating, identifying, fulfilling guests needs, and clarifying special orders
* Success at multitasking and working under pressure while remaining professional and
courteous in fast - paced envoirnments
Education
Duke Ellington School of the Arts 1996
Norfolk State University / Music Education
BA in Music Education / 2001
TIPS Certification 2012, 2014, 2016

2. The Government of the District of Columbia Department of Health Food Safety
Manager's Certification FS - 66696
The Government of the District of Columbia Alcoholic Beverage Regulation
Administration Manager's License ABRA - 098863
Professional Experience
Modus Hotels/Notti Bianche/The Circle Bistro - Washington D.C.
Assistant Restaurant Manager
9/2013 - Present
* Oversee operations of a 46 seat and 60 seat facility covering over $8,000 in daily sales
offering Italian and American cuisine, lunch, and dinner service to patrons
* Schedule, motivate, and supervise a staff of 10 to 15 full - time and part - time
employees per shift
* Responsible for placing all alcohol, beer, and wine orders with distributors on a weekly
basis
* Create a 7 day server training manual for all new hires which assisted in the creation
of effective insights into expected behavior, beer and wine knowledge, and Steps of
Service
* Maintain expenses below budget through accurate planning, waste reductions,
purchasing, and cost - effective operating procedures
* Successfully created infused liquors in order to create seasonal cocktail lists increasing
bar sales by 40%
McCormick & Schmicks Seafood Restaurant - Crystal City, Va.
Server/Bartender/Banquet Captain/Certified Trainer
4/2007 - 7/2013

3. * Assisted guests in order selection by promoting specific menu items and specials
* Respond to inquires regarding service, up - sell appetizers, specialty beverages, and
desserts to increase guest check averages
* Coordinate with kitchen staff to ensure timely and accurate order preparation
* Regularly follow up with guest tables and promptly fulfill additional requests
* Collect payments and balance transactions with receipts
* Informally recognized as Certified Trainer with the responsibility for overseeing
opening/closing, coaching, and mentoring new servers regarding menu items, company
policies, and procedures
* Frequently assisted collegues during rush periods to fostor/promote teamwork while
providing exceptional service and guest dining experience
H2O Restaurant & Lounge - Washington D.C.
Server/Hostess/Event Coordinator
10/2003 - 4/2007
* Supervised and coordinated activites for dining room personnel to provide fast and
courteous service to patrons
* Scheduled dining reservations and arranged parties or special services for dinner
* Greeted guests, escorted them to tables, and provided menus
* Responsible for planning, organizing, and coordinating the physical requirements and
service needs for entertainment and guest list patrons
* Resposible for translating and reconciling contracted services into event specifications
for use by the operations staff
* Significantly increased guest check averages by promoting appetizers, specialty items,
and wine selections
* Won Appetizer Sales Contest that produced a 10% increase in total monthly sales

4. * Collaborated in creating attractive front - of - house displays to market new products
References upon request